Job Description

About Alto:

Alto is on a mission to redefine the rideshare experience for passengers, drivers, and employees alike. Through our business model of professional employee drivers and a dedicated fleet of luxury vehicles, we are turning rides into exceptional experiences by delivering industry-leading safety, consistency, and hospitality. We operate as an independent rideshare app in Dallas and Houston, and as Uber’s premier fleet partner in Los Angeles and Miami.

Job Description: 

Alto is seeking a dynamic and experienced Training Manager to lead our nationwide driver training program and manage our fast-growing team of hourly trainers. This role is critical to maintaining Alto’s high standards for safety and hospitality while we rapidly scale. 

You’ll be responsible for managing training programs, coaching & developing frontline training staff, and collaborating cross-functionally to ensure a seamless onboarding experience for hundreds of new drivers each week. You’ll need to be a strong leader, an exceptional communicator, and able to thrive in a fast-paced, high-growth environment. You should have experience managing high-performing hourly teams, ideally remotely, and a passion for training and development. 

This role is based in Dallas, TX and requires frequent travel (30-50%), particularly as you ramp up in the role or when we launch new markets.

What You’ll Do:

• Manage and coach a growing team of 20+ hourly driver trainers across four markets
• Ensure that new driver training is delivered consistently, efficiently, and to Alto’s high standards for safety and hospitality. 
• Identify and implement improvements to training processes, tools, and content 
• Partner with the Recruiting, Operations, and Content teams to meet hiring and training goals
• Track and report on key training metrics (e.g., quality, efficiency, cost, trainer performance)
• Create a high-performance culture for trainers and foster their professional development 
• Stay up to speed on industry trends and best practices for training and adult learning

What We’re Looking For:

• Bachelor’s degree required
• 5–7 years of experience in training, operations, or learning & development
• Experience leading and scaling hourly teams, ideally in a multi-location or remote setting
• Strong project management and process improvement skills
• Excellent communication skills—both verbal and written
• Comfortable navigating ambiguity and solving problems in real time
• Based in Dallas, with flexibility to travel nationally (30–50%)

What You’ll Get:

• Competitive salary, bonus, and equity package
• Health, dental, and vision insurance + 401(k) with employer match
• Unlimited PTO
• A key leadership role in shaping Alto’s driver experience and operational success

Americans with Disabilities Act (ADA):

The above statements describe the principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Equal Employment Opportunity (EEO) Statement:

Alto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Alto participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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