Job Description

Support employee onboarding and training experiences offered through the leadership & training team with Ryman Hospitality Properties (RHP) and Opry Entertainment Group (OEG). Manage the daily administration of the learning management system (LMS), coordinate and facilitate the new hire orientation program and assist in implementing and creating effective training and engagement strategies. Reports to Senior Manager of Training & Development.

• Aid in administrating training department programming, including communication, scheduling and logistics, room setup, facilitation, and collecting and reporting session feedback.
• Manage the learning management system (LMS) and partner with vendor for system implementation and maintenance.
• Create, upload, assign and manage content for the LMS.
• Organize and facilitate the company orientation program in person and on-site. Contribute to remote orientation offerings by maintaining and updating online video products and agendas and retraining leaders on orientation expectations.
• Monitor and maintain departmental email inbox and appropriately field questions.
• Manage calendar appointments for Ryman Hospitality University (RHU), the on-site training facility, and maintain stock and supplies.
• Update and maintain training materials to include frontline employee materials, Manager-In-Training materials and others.
• Partner with leadership to manage accurate Certified Trainer rosters and maintain connections with individuals in the program.
• Assist with new venue opening and onboarding, including arranging schedules, travel, and meetings.
• Support the administration of departmental programming, including communication, logistics, and room setup.
• Communicate and uphold all corporate standards, guidelines, policies, and procedures in accordance with local, state, and federal laws and regulations. Follow and support brand SOPs and consistently model organizational culture.
• Perform other duties as assigned.

Education

• Bachelor's degree in Business Administration, Education or related training and development field preferred

Experience

• 2+ years restaurant/hospitality operations experience or related training experience required

Knowledge, Skills and Abilities

• Excellent interpersonal, written and verbal communication skills
• Strong work ethic, self-sufficient and highly organized
• Self-aware and able to influence and motivate others
• Passionate about learning and development
• Ability and willingness to travel to local and remote locations on a limited basis
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint

Licenses / Certifications

• Valid driver's license required with satisfactory driving record required

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