Job Description

Job Description

Job Description

Description:

Job Description:

We are seeking a detail-oriented and highly organized Sales Operations Administrator to support our premium appliance sales team. The ideal candidate will play a critical role in streamlining our sales processes, managing order logistics, and ensuring exceptional operational efficiency.

Order Management

• Coordinate with sales team and internal departments to resolve complex order-related issues
  • Maintain accurate and up-to-date order records in ERP system, Prophet 21
• Execute complex and restricted Prophet 21 activities such as item deletion/cancellation, running and processing order reports such as Allocated Items reporting, Unlinked PO reporting, Unlinked Sales Order reporting, Surplus to Allocate Cross Location reporting, Required Date Changes reporting

Item Allocation

• Oversee product allocation across orders and sales reps
• Monitor inventory levels and orders with allocated items, or missing items
• Work closely with inventory management to optimize stock distribution
• Create allocation reports to support strategic decision-making
• Communicate through the full set of stakeholders for all operations regarding allocations

Purchase Order Linking

• Match and link purchase orders with corresponding sales orders
• Verify pricing, quantities, and product specifications across documentation
  • Resolve discrepancies and communicate with procurement and finance teams

Item Research and Sales Order Configuration

• Conduct detailed product research to support sales team inquiries
• Configure complex sales orders with precise product specifications

Special Operations Projects

• Participate in and lead cross-functional operational improvement initiatives
• Develop process enhancement recommendations
• Support strategic company projects
• Assist in creating operational efficiency reports and presentations

Procurement Assistance

• Support procurement team in vendor communications
• Coordinate with sales and vendors to resolve order and delivery challenges

Qualifications:

• Associate's degree or equivalent professional experience in customer service, business administration, or related field
• 2-3 years of experience in service coordination, customer support, or dispatch operations
• Proficient in Microsoft Office Suite and CRM software
• Excellent communication skills, both verbal and written
• Strong problem-solving and multitasking capabilities
• Professional demeanor with ability to remain calm under pressure
• High level of organizational skills and attention to detail

Technical Requirements:

• Prophet 21 skills and experience preferred
• Sales order management
• Inventory management knowledge
• Data analysis and reporting

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