Sales Operations Administrator Job at K&N Holdings LLC, Houston, TX

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  • K&N Holdings LLC
  • Houston, TX

Job Description

Job Description

Job Description

Description:

Job Description:

We are seeking a detail-oriented and highly organized Sales Operations Administrator to support our premium appliance sales team. The ideal candidate will play a critical role in streamlining our sales processes, managing order logistics, and ensuring exceptional operational efficiency.

Order Management

  • Coordinate with sales team and internal departments to resolve complex order-related issues
    • Maintain accurate and up-to-date order records in ERP system, Prophet 21
  • Execute complex and restricted Prophet 21 activities such as item deletion/cancellation, running and processing order reports such as Allocated Items reporting, Unlinked PO reporting, Unlinked Sales Order reporting, Surplus to Allocate Cross Location reporting, Required Date Changes reporting

Item Allocation

  • Oversee product allocation across orders and sales reps
  • Monitor inventory levels and orders with allocated items, or missing items
  • Work closely with inventory management to optimize stock distribution
  • Create allocation reports to support strategic decision-making
  • Communicate through the full set of stakeholders for all operations regarding allocations

Purchase Order Linking

  • Match and link purchase orders with corresponding sales orders
  • Verify pricing, quantities, and product specifications across documentation
    • Resolve discrepancies and communicate with procurement and finance teams

Item Research and Sales Order Configuration

  • Conduct detailed product research to support sales team inquiries
  • Configure complex sales orders with precise product specifications

Special Operations Projects

  • Participate in and lead cross-functional operational improvement initiatives
  • Develop process enhancement recommendations
  • Support strategic company projects
  • Assist in creating operational efficiency reports and presentations

Procurement Assistance

  • Support procurement team in vendor communications
  • Coordinate with sales and vendors to resolve order and delivery challenges
Requirements:

Qualifications:

  • Associate's degree or equivalent professional experience in customer service, business administration, or related field
  • 2-3 years of experience in service coordination, customer support, or dispatch operations
  • Proficient in Microsoft Office Suite and CRM software
  • Excellent communication skills, both verbal and written
  • Strong problem-solving and multitasking capabilities
  • Professional demeanor with ability to remain calm under pressure
  • High level of organizational skills and attention to detail

Technical Requirements:

  • Prophet 21 skills and experience preferred
  • Sales order management
  • Inventory management knowledge
  • Data analysis and reporting

Job Tags

Work at office,

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