Job Description

Job Description

Position: Medical Front Desk Receptionist
Pay Rate: $21/hr
Contract Length: 3-4-month contract with potential to convert
Location: Peabody, MA (Primary location_
*******Will need to be able to float between Beverly, Gloucester, and Newburyport when coverage is needed (estimated once a month or every other month - will reimburse for travel)
Office Hours: Monday -7am-3pm , T/TH 10-6, sometimes 10-7), W/F 8-4)
We are seeking a friendly, organized, and professional Medical Front Desk Receptionist to join our healthcare team. This role is the first point of contact for patients and visitors, responsible for creating a welcoming environment, efficiently managing administrative duties, and supporting smooth patient flow within the practice.

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  Greet patients and visitors warmly upon arrival.
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  Answer and route incoming calls in a professional manner.
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  Schedule, confirm, and reschedule patient appointments.
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  Check patients in and out, ensuring accurate and complete information is collected.
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  Verify patient insurance information and collect co-pays or outstanding balances.
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  Maintain patient confidentiality in compliance with HIPAA regulations.
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  Update and maintain electronic medical records (EMR) accurately.
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  Communicate with medical staff to coordinate patient care and resolve scheduling conflicts.
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  Manage incoming and outgoing correspondence, including faxes, emails, and mail.
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  Keep the reception area clean, organized, and stocked with necessary forms and supplies.

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  High school diploma or GED required; associate degree or medical office certification is a plus.
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  Prior experience in a medical office or front desk role preferred.
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  Familiarity with medical terminology and insurance verification processes.
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  Proficiency in using EMR systems (e.g., Epic, eClinicalWorks, Athenahealth).
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  Excellent communication, customer service, and organizational skills.
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  Ability to multitask and remain calm under pressure in a fast-paced environment.
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  Strong attention to detail and a professional demeanor.

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