Job Description

Job Description

Job Description

Below is the Job Description for your reference:

Title: FRONT DESK RECEPTIONIST 

Location: ​USC Hotel ​3540 S Figueroa Street, Los Angeles CA. 90007

Duration: 03-04+ months Contract with the possibility of aPermanent Hire

Shift timing: Mon to Fri - 8:00 Am to 5:00 Pm

Pay Rate:$21.50/hr on W2.

**MUST HAVE MIN OF 2 YEARS EXPERIENCE IN HOTEL FRONT DESK SERVICE**

• As guests check into or out of the Hotel, they will rely on our front desk team to provide them with efficient and accurate information, in a friendly and respectful manner. 
• As the Front Desk Agent, you will continue to provide exceptional customer service.
• Greet all guests upon arrival and ensure a fast, efficient check-in process including verification of guests’ identification, credit, and payment for stay.
• Assign room keys, assist guests, complete registration cards, and provide other assistance as needed.
• Place guest and room information in the appropriate front desk packets and communicate information to the appropriate hotel personnel. 
• Accommodate special requests whenever possible.
• Coordinate requests for maintenance and repair and maintain guests’ room key storage. 
• Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. 
• Perform cashier responsibilities (i.e. bill and invoice settlement, post charges to the guest accounts, and perform foreign currency exchanges).
• Assist with incoming calls through the PBX console politely and professionally using standard phraseology and routing to the right department, guestroom, meeting room, or facility.
• Use proper telephone etiquette. 
• Take messages and ensure their prompt delivery. 
• Use proper mail, package, and message handling procedures.

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