Job Description

Concierge & Valet Services Associate

A Concierge & Valet Services Associate is a customer service professional who serves as the visible point person for a high-rise residential community. This role combines the traditional responsibilities of a concierge with valet service duties to provide a seamless, upscale experience for residents and guests. The associate is available to always assist, offering personalized support, local area expertise, and hands-on service.

Job Duties and Responsibilities

Duties include but are not limited to:

• Welcome and Greet: Warmly welcomes residents, guests, and visitors to the facility, ensuring a professional and friendly first impression.
• Valet Services:
• Safely Park and retrieve resident and guest vehicles.
• Maintain valet logs and ensure proper handling of keys.
• Assist with loading/unloading luggage or packages as needed.
• Resident Support:
• Receive and manage package deliveries at the front desk.
• Coordinate dry cleaning pickup/drop-off and other personal errands.
• Create reservations for building amenities (e.g., lounge, fitness center, guest suites).
• Administrative Tasks:
• Perform various administrative and managerial tasks in support of the facility's mission.
• Maintain accurate records and logs related to concierge and valet services.
• Local Expertise: Provide directions and recommendations for dining, entertainment, and services in the surrounding area.
• Other duties as assigned.

Requirements

Knowledge and Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong professional communication skills (phone, written, verbal).
• Excellent customer service and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with basic vehicle handling and safety protocols.
• Self-motivated, proactive, detail-oriented, and a team player.

Education and Experience

• High School Diploma or GED required.
• 13 years of related experience in hospitality, customer service, or valet operations.
• Valid driver's license with a clean driving record (required for valet duties).

Working Conditions

• Non-typical office environment with frequent standing, walking, and talking.
• Indoor and outdoor activities, including exposure to weather conditions during valet services.
• Overtime may be required (on-call, weekends, 24-hour emergency support).
• Frequent social interaction with residents, guests, and vendors.

Physical Demands

• Regularly required to stand, walk, reach, and lift items.
• Use hands and fingers for data entry and handling packages.
• Must be able to operate vehicles safely and efficiently.

Environmental Demands

• Work is performed in a climate-controlled lobby and outdoor valet area.
• Occasional exposure to weather elements such as rain, snow, or heat while performing valet duties.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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