Job Description

Company Description

Cascade AI scales enterprise employee support with the most powerful agentic AI platform built to respond to human resources inquiries at an individual employee level. It was founded to bring enterprise-level efficiencies to employee benefits, where great innovation was emerging at the same time cost and complexity were spiraling out of control. Cascade AI now supports employees across Benefits, Total Rewards, employee onboarding and offboarding, learning and development, open enrollment, employee upskilling, and more. Now, enterprises can support more employees faster; free up time to manage the dynamism and complexity of local and global business initiatives; and increase productivity and employee satisfaction to drive growth. 

Role Description

This is a full-time hybrid role for a Business Development & Sales Operations professional at Cascade AI, located in Seattle, WA, with flexibility for remote work. We are seeking a dynamic and results-oriented Business Development & Sales Operations lead to drive pipeline generation, streamline sales operations, and support marketing initiatives. This hybrid role is perfect for someone who excels at building relationships, managing operational workflows, and contributing to revenue growth in a fast-paced environment.

Key Responsibilities

Business Development

• Build and expand the mid-market pipeline (companies with 1000+ employees) through personal networking, participation in industry events, and involvement in professional communities.
• Lead outreach efforts by identifying, enriching, and prioritizing high-potential leads using sales operations software.
• Take ownership of initial calls with mid-market leads, qualify them as Sales Qualified Leads (SQLs), and build strong relationships to support deal progression.
• Nurture SQLs through the sales pipeline, collaborating with the Sales Lead to close deals.

Sales Operations

• Manage tools and processes to ensure seamless pipeline management, including lead enrichment, email campaigns, and CRM updates.
• Coordinate operational activities for enterprise accounts, ensuring smooth progression and allowing the Sales Lead to focus on deal closure.
• Develop and schedule follow-up content for mid-market accounts to maintain engagement and momentum.

Marketing Support

• Plan and execute customer-focused events and webinars to support marketing initiatives.
• Collaborate with the marketing team to coordinate outreach campaigns and optimize engagement strategies.
• Analyze the effectiveness of events, campaigns, and lead generation activities, providing actionable insights for improvement.
  

Qualifications

• Proven experience in business development, sales operations, or a similar hybrid role, ideally within B2B SaaS or HR/Benefits technology.
• Strong ability to network and build relationships in professional settings, including events and industry groups.
• Proficiency with CRM and sales enablement tools (e.g., HubSpot, Salesforce, Outreach.io) to manage leads and campaigns effectively.
• Exceptional organizational and multitasking skills, with a strong attention to detail.
• Excellent communication and interpersonal skills, capable of building rapport with diverse stakeholders.
• Ability to work independently and collaboratively in a hybrid environment
• Experience planning and executing webinars or customer events is a plus.

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