Job Description

Job Description

Job Description

Description:

EF Technologies, Inc. is seeking a full-time receptionist/administrative assistant. This individual will support the company by performing various day-to-day tasks related to the operation of the Front Office.

Duties & Responsibilities:

• Proactively communicate with customers, vendors, and fellow employees in a courteous, professional, and helpful manner. This includes answering phones and sending/receiving email messages.
• Positively represent the company and its interests to customers and vendors by communicating clearly and professionally.
• Work with other Office Staff to ensure adequate phone and front desk coverage during company business hours.
• Perform tasks related to Accounts Payable such as processing bills for payment and communicating with Purchasing to verify receipt of goods and services.
• Perform tasks related to Accounts Receivable, such as invoicing, bank deposits, and analysis of aging reports. Coordinate and communicate effectively with customers to ensure timely payment of goods and services.
• Enter orders from customers for new products and coordinate with Production to ensure orders are built and delivered on schedule.
• Assist customers with requests for Return Material Authorizations (RMAs) to send their equipment in for service and repair.
• Generate and send quotes to customers for the repair of their equipment or for the purchase of other products and services.
• Exercise effective time management to ensure that time-sensitive tasks are completed on time.
• Adhere to all established processes and procedures, both company-wide and office-specific.
• Contribute to the company’s process improvement practices by proactively looking for improvements and reporting trends related to front office operations.
• Support the Management team with various administrative tasks, as needed.
• Relay customer feedback and report concerns or recommendations regarding customer relations to the Service Manager.
• Maintain an organized work area and proper care of all company assets.
• Establish and maintain a consistent work schedule within the time slots defined for the Front Office.
• Demonstrate the ability and willingness to work with other Office Staff to accomplish all tasks and responsibilities assigned by the Office Manager.

Qualifications & Requirements:

• High school diploma or GED required.
• Minimum 1-2 years related experience required.
• Reliable attendance record required.
• Working knowledge of the Windows operating system required.
• Able to effectively use a personal computer and have a working knowledge of Microsoft Office.
• Able to monitor and efficiently use multiple email accounts.
• Experience with double-entry bookkeeping strongly preferred.
• Experience with various accounting reports such as income statements, balance sheets, and aged receivables strongly preferred.
• Able to use web-based services and understand the need for establishing and maintaining secure usernames and passwords for online accounts.
• Able to navigate and manipulate files within a file system.
• Able to work with limited supervision while maintaining high levels of efficiency.
• Honest and dependable.
• Have reliable transportation to and from work.

EF Technologies, Inc. is a second-generation, family-owned, and operated business based in Newark, DE. We have been designing, building, and servicing Electrofusion Processors in the United States for almost 30 years. Our company works behind the scenes with many of the industry leaders to supply and service the most reliable, trouble-free electrofusion equipment available on the market today. Our reputation for quality and service makes the equipment we build some of the most widely used in the continental US.

Company Description

EF Technologies, Inc. is a second-generation, family-owned, and operated business based in Newark, DE. We have been designing, building, and servicing Electrofusion Processors in the United States for almost 30 years. Our company works behind the scenes with many of the industry leaders to supply and service the most reliable, trouble-free electrofusion equipment available on the market today. Our reputation for quality and service makes the equipment we build some of the most widely used in the continental US.

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