Job Description

Our mission is to positively impact as many lives as possible by providing immigration solutions, even in the most challenging cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.

About the role

The Workplace Services Manager is responsible for delivering efficient, high-quality workplace operations and employee experience services at the companys flagship office. This role ensures that the headquarters functions smoothly, safely, and effectively, while fostering a welcoming and productive environment for employees, clients, and visitors.

The ideal candidate is a proactive, service-driven leader with strong skills in organization, vendor management, and facilities operations. Candidates should bring at least 5 years of experience managing large facilities or corporate headquarters, with demonstrated expertise in vendor oversight, facilities systems (such as CAFMs and IWMS or similar), and complex operational projects. Hands?on experience in manual labor, office moves, or building maintenance must be paired with strategic facilities management capabilities and proven leadership in office operations.

What youll do

• Essential Job Functions & Responsibilities
• Direct and manage the procurement, inventory control, and distribution of office supplies, ensuring optimal availability and cost efficiency.
• Provide coaching, performance feedback, and professional development opportunities to direct reports (if applicable).
• Oversee third?party vendors (e.g., cleaning services, HVAC, office supply providers) to ensure high performance, service delivery, and alignment with service level agreements (SLAs).
• Manage location?specific budgets, including expense tracking, forecasting, and reporting.
• Ensure compliance with building codes, OSHA regulations, fire/life safety standards, and internal workplace policies, including signage.
• Serve as site emergency coordinator and co?lead safety training, drills, and incident response efforts with security.
• Oversee complex office moves, facility upgrades, and service transitions by collaborating strategically with HR, IT, Security, and executive teams to deliver an integrated workplace experience.
• Oversee office relocations, space assignments, and furniture coordination to ensure efficient use of space and smooth operational transitions.
• Foster a positive workplace culture by supporting events, communications, and programs that enhance employee engagement.
• Develop and monitor workplace KPIs (e.g., employee satisfaction, incident rates, space utilization, and vendor performance) to identify trends and implement data?driven improvements.
• Monitor emerging workplace trends and provide strategic recommendations to enhance services, policies, and workplace technologies.
• While this is a leadership role, candidates should be willing to occasionally support hands?on taskssuch as moving office furniture, boxes, or desksas part of delivering a seamless workplace experience. We value leaders who are not only strategic but also ready to roll up their sleeves when needed to ensure operations run smoothly.
• Demonstrate comprehensive leadership in office operations, space planning, vendor management, and hospitality services to ensure efficient, scalable, and compliant workplace environments.
• Drive procurement strategy and inventory controls, leveraging analytical insights to optimize costs and vendor performance across office supply management functions.
• Direct third?party service provider relationships, leading contract negotiations, and enforcing SLAs to secure high?quality, cost?effective service delivery.
• Apply strong financial stewardship through budgeting, forecasting, and expense analysis to support strategic resource planning and organizational goals.
• Exhibit executive?level communication skills to build and influence cross?functional partnerships, aligning stakeholders and facilitating organizational change initiatives/ Excellent communication skillswritten and verbal with a strong, professional presence in diverse workplace interactions.
• Lead workforce management initiatives, including performance optimization, delegation, employee engagement, and change management to foster a high?performing workplace culture.
• Comprehensive knowledge of applicable health, safety, environmental, and building regulations to ensure compliance and risk mitigation.

Qualifications

• Bachelors degree in Business, Facilities Management, Hospitality, or a related field (preferred), or equivalent experience
• 5+ years of progressive experience in workplace or facilities management, including at least 2 years leading operations across multiple sites or managing a large corporate headquarters
• Intermediate proficiency in MS Office and familiarity with facilities management systems (e.g., FMX, IWMS, CAFM)

Desired :

• Professional certifications such as PMP (Project Management Professional), FMP (Facility Management Professional), or other relevant credentials
• Advanced proficiency in workplace systems and data analytics platforms

If you're a proactive leader passionate about creating exceptional employee experiences and driving operational excellence, we invite you to make a meaningful impact with us. Elevate your careerapply today!

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