We're on the lookout for a Virtual/Remote Call Center Representative to be the primary link between our company and our current and potential customers. Inbound customer service position from home. Be prepared to take all inbound calls for technical support, sales and/or customer service from the comfort of your quiet work space at home. Schedule yourself daily and work part time or full time. Pay ranges begin at $8/hr. You must be based in and have a United States address. We currently do not hire in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.
We're looking for someone who can tackle customer issues, complaints, and inquiries head on all while keeping customer satisfaction at the forefront of their decision-making and communication.
Manage large amounts of inbound and outbound calls with efficiency and courtesy
Follow conversation prompts and scripts when handling different topics
Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by going the extra mile when you can
Keep accessible, comprehensive records of all conversations in our call center database
Attend educational seminars to improve knowledge and performance level
Meet or exceed personal/team qualitative and quantitative targets
Previous experience in a customer support role
Proven track record of over-achievement on quotas
Strong phone and verbal communication skills, plus active listening skills
Comfortability with CRM systems and best practices
Empathetic customer focus, flexibility to manage many different personality types
Ability to multi-task, set priorities, and manage time effectively
Adept Group offers an award-winning workplace for exceptional packaging industry talent. We work on a range of innovative projects for... ...sustainable future!The OpportunityAdept Group is seeking a Packaging Engineer (1099 Contractor) in Westborough, MA ! This candidate would...
...nurturing, respectful, and faith-filled classroom culture Model Christian behavior and support the mission of Catholic education... ...Safe Environment Program Job Requirements Prior experience working with students in a classroom or child-centered setting Strong...
...Career in Insurance Claims with Allied Universal Compliance and Investigation Services. Allied Universal Compliance and Investigation... ...Surveillance investigations as needed to ensure a full schedule ~ Private Investigator's licenserequiredprior to applying ~ Must...
...Job Description Join a locally owned Great Clips salon, the world's largest salon brand, and be one of the GREATS! Whether you're... ...customers and we are adding 2 more talented hairstylists to our hair salon team. Earn above average base wage. Full-time earn $43,000...
Social Worker LCSW - Primary Care at Providence Health and Services summary: The Social Worker LCSW in Primary Care provides psychotherapy services to inpatients and outpatients, collaborating with healthcare providers and community resources to deliver comprehensive...