Job Description

Position Summary...

What you'll do...

Sr. Manager, In-Club Operations Sams Club Member Access Platform (MAP)

At Sams Club, we are member obsessed. We look to add value to the Sams Club membership, and we partner with suppliers to bring unique and exciting values to our members. Sams Club Member Access Platform (MAP) is the nexus of the Supplier -Marketer- Merchant partnership and are responsible for delivering our suppliers (advertisers) impactful omnichannel member experiences that are married with measurable insights. This is a unique opportunity to join a fast growing, highly visible team within Sams Club. We believe all digital advertising can be targeted and accountable and we have Sams Club first party membership sales data to prove it. MAP wins when suppliers invest in digital media to drive growth; Sams and our supplier partners win when your digital expertise helps sell more goods online and offline. Growth in our digital advertising business is key to fueling Sams overall growth strategy.

Our business is moving with tremendous speed, and we are growing fast. As the Sr. Manager, In-Club Operations on our Sams Club Member Access Platform (MAP) team, you operate with high integrity and strive to apply strong deductive reasoning in all situations. You are a highly organized and execution-driven professional with ability to manage multiple workstreams and projects.

Directly reporting to the Head of In-Club Operations, you will play a critical role in aligning the MAP business, cross-functional partners and external vendors towards scaling operations, management, execution, and delivery of in-club /omnichannel initiatives and workstreams.

As a self-driven, trusted partner, and representative of Sams Club MAP organization, you will regularly interact with MAP associates, cross-functional partners, and external vendors. This role also supports the physical and functional aspects of in-club offerings while identifying and encouraging advancements in efficiency and productivity.You have the ability to build productive and positive relationships across the organization while delivering impactful results to grow the MAP business.

You will make an Impact by:

Leading cross-functional (Commercialization, Sales, Client Success, 3rd party vendors and measurement & analytics, etc.) efforts on operational readiness efforts to launch and scale new in-club innovations and pilot programs.

Defining and documenting operational workflows, support models, and best practices.

Translating strategic goals into tactical execution with accountability, clarity, and impact.

Balancing a customer-focused omnichannel experience with a keen understanding of the MAP strategic goals & business, offerings, and in-club impact.

Developing and implementing best practices, gathering and analyzing feedback to provide recommendations on process improvements for in-club offerings.

Leading with influenceacross cross-functional teams by building trust, driving alignment, and moving initiatives forward without direct authority.

Communicate clearly and effectivelythrough both verbal and written channels, ensuring stakeholders at all levels are aligned and informed.

Quickly absorb and synthesize complex information, distilling insights into actionable strategies and next steps.

Proactively surface red flags and risksto leadership with thoughtful analysis and recommendations to drive resolution before issues escalate.

Specific responsibilities include:

Design and optimize scalable operational processes for in-club media initiatives in support of the MAP retail experiences vision.

Track and report progress against project deliverables, ensuring transparency and stakeholder engagement.

Develop operational playbooks and execute against project plans, identifying key dependencies and critical paths to ensure all deliverables and work is accomplished on time.

Own project timelines, playbooks, and workflows that enable on-time, high-quality execution.

Partner with internal stakeholders to identify gaps, flag risks, and solve operational challenges.

Cultivate and maintain relationships across the Enterprise and external vendors to ensure ongoing alignment, stakeholder buy-in, and engagement.

Partner with Learning and Development team to train XFN partners (Client Success, etc.) on support models and processes in preparation for new in-club product rollouts.

Partner with Advertising Platforms & Business Systems team to assess and define business requirements for in-club product enhancements/features as needed.

Minimum Qualifications

Bachelors degree

7+ years experience in operations, project/program management and/or other relevant fields

Exceptionally driven, insatiable curiosity, continuous improvement attitude; ability to independently seek out and implement internal or external best practices, to problem-solve in ambiguous situations, and to thoughtfully earn trust

Possess the managerial courage/emotional intelligence to challenge perspectives, provide and request real time feedback, and balance empathy and accountability humbly to maintain trusted cross-functional partnerships

Must excel working in team-oriented roles that rely on ability to build trust and collaborate with others

Excellent interpersonal skills and a demonstrated ability to interact with all levels in the organization.

Excellent time management skills with a focus on execution, ability to juggle multiple requests and prioritize responsibilities.

Excellent written and verbal communication skills and attention to detail.

Ability to thrive, work independently and collaborate effectively in a fast-paced, startup like environment.

Logical and analytical thinker who builds strong cross-functional partnerships

Expertise in both physical (in-store) and digital customer experience; including experience with online to offline services.

Nice to have:

MBA

Experience in retail, ecommerce or ad tech

Omnichannel, retail operations experience

What Success Looks Like

Scaled and standardized in-club activation processes

Increased operational efficiencies and reduced execution risk

High internal and vendor satisfaction with collaboration and delivery

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