Job Description

Qualifications:

Education and Experience : Graduation from an accredited college or university with a bachelor's degree and experience equivalent to two years of full-time professional work in one or a combination of the following: academic teaching; educational administration; development of instructional materials for academic programs; workforce development; or training.

Substitution of Education for Experience: Additional graduate course work in one or a combination of the following may be substituted for the required experience on a year-for-year basis, to a maximum of two years: (1) Human Resources Management; (2) Industrial/Organizational Psychology; or (3) any field related to the design or evaluation of curriculum and related instructional processes, including, but not limited to Curriculum and Instruction, or Educational/Instructional Media Design, Educational Evaluation, Research, and Statistics. (e.g., 36 graduate quarter hours may be substituted for one year of required experience).

Substitution of Experience for Education: Any teaching or training experience, or any remaining professional experience may be substituted for the required education, on a year-for-year basis, to a maximum of four years.

OR

One year of professional experience in delivering workforce training.

Job Overview:

• Facilitates agency specific training through various delivery methods to enhance employee and/or vendor development in compliance with departmental, state, and federal laws, rules, regulations, guidelines, processes, and procedures.
• Delivers agency specific training to internal customers to facilitate learning and development.
• Develops or modifies agency specific training materials based on defined objectives, participant needs, and delivery method for employee learning and development.
• Applies principles of adult learning to the development and delivery of training to create an optimal learning environment.
• Conducts training needs analyses and confers with agency staff and subject matter experts to determine training needs.
• Develops surveys, tests, and other tools for evaluating courses and participants' learning to ensure training needs are being met.
• Participates in course specific train the trainer requisite programs as necessary for established curriculum delivery in compliance with departmental, state, and federal laws, rules, regulations, guidelines, processes, and procedures.

Scheduling Work and Activities:

• Coordinates activities for events such as conferences, seminars, symposiums, trainings, workshops, or related events to enhance employee learning and development.
• Organizes event schedules and reserves sites, equipment, and other needed accommodations to coordinate training.

Guiding, Directing, and Motivating Others:

• Provides guidance to staff about assigned work to guarantee required timeliness standards are met.
• Provides information on organizational culture, policies and procedures, workflow and chain of command, task prioritization, proper documentation, and use of systems to effectively and efficiently perform assigned tasks.

Making Decisions and Solving Problems:

• Provides information to management to assist in problem solving and finding solutions to ensure agency efficiency.
• Recommends the future use of agency specific contract vendors to management to ensure internal and external customers’ needs are being met.

Organizing, Planning, and Prioritizing Work:

• Identifies work priorities to ensure the most important work is completed first based on work experience, supervisor guidance, and departmental, state, and federal laws, rules, regulations, and guidelines.

Performing Administrative Activities:

• Maintains reports, files, and logs as required to ensure compliance with departmental, state, and federal laws, rules, regulations, and best practices.
• Responds to emails, phone calls, and other correspondence in a timely, cordial manner to provide great customer service.

Developing and Building Teams:

• Identifies opportunities to improve team development and professional growth.
• Establishing and Maintaining Interpersonal Relationships:
• Develops and maintains professional working relationships with internal and external customers to enhance productivity and efficiency.

Monitor Processes, Materials, or Surroundings:

• Compiles agency specific information from internal databases to ensure compliance with agency standards, policies, and procedures.
• Creates an optimal learning environment by verifying that equipment is available and functioning properly prior to and during training events.
• Ensures the training location is set up appropriately for training events by arranging chairs, tables, course materials, equipment, and other items as needed.
• Ensures materials and supplies are readily available for trainings.

Interacting With Computers:

• Enters necessary information into agency specific database tracking software as required by current procedures to capture data.
• Uses office productivity software including but not limited to word processing programs, spreadsheets, presentation software, web-based email, instant-messaging, and search engines to meet agency goals.

Getting Information:

• Obtains information from surveys, focus groups, trainings, conferences, and other available sources to assess training needs from an individual to agency specific level.
• Researches the Internet and/or other sources for relevant learning and development opportunities for agency specific employee development.

Communicating with Persons outside Organization:

• Communicates agency rules, regulations, policies, procedures, and documentation to external customers to facilitate understanding, enhance communications, and ensure compliance.
• Maintains an open dialogue with external customers to ensure effective and efficient communication.

Communicating with Supervisors or Peers:

• Communicates agency rules, regulations, policies, procedures, and documentation to facilitate understanding, enhance communications, and ensure compliance.
• Communicates questions through the appropriate chain of command to obtain policy or procedural clarification.
• Maintains an open dialogue with internal customers to ensure effective and efficient communication.
• Provides regular updates to supervisor on the status of assigned work to ensure timely completion.
• Sends notifications of special events, changes, approvals, and deadlines to internal business partners to ensure timely and accurate receipt of information.
• Communicates daily schedules and activities verbally/electronically with supervisors, staff, and/or peers to maintain a balanced workflow and/or employee safety.

ABOUT EIGHT ELEVEN:

At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting, and staffing needs.

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture, and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people

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