Job Description

Overview

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 51 hospitals and has more than 360 outpatient locations in 14 states providing more than 2.5 million patient visits annually. It is one of the nation’s leading health systems with nearly 57,000 employees and physicians. Eighteen of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!

Responsibilities

Expert level experience with Avaya CM, System Manager and Session Manager. Coordinates, performs and manages all functions for CPE Telcom projects including, executing service moves, adds, changes, disconnections. Coordinates the telecom processes including service moves, adds, changes and disconnects for customer premises equipment projects, carrier conversions, system procurement and help desk functions. Monitors PBX system performance to assure dependable and uninterrupted operation of telephone communications. Assists in the translating of user needs for communications into better business solutions. Coordinates with other departments to understand and meet their telecommunication needs. Performs correction of PBX alarm conditions. Identifies and replaces malfunctioning or inoperative equipment, such as circuit cards or processing units. Determines which backup components should be maintained in stock. Assists in developing implementation plans to upgrade communications systems. Assists in budgetary solutions and requirements for equipment replacement Assists in emergency plans to deal with catastrophic events. Installs specific hardware and software for PBX. Setup and relocation of existing user accounts i.e. voicemail and telephone extensions. Performs all preventive maintenance and minor equipment repairs. Maintains strong, productive relationships with all service providers.

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Qualifications

Required qualifications:

1. Bachelor’s or equivalent 7 years of experience in telecommunications.
2. Strong knowledge of system design and hands-on ability to assist with the architecture, administration, maintenance and provision of Avaya PBX system (s87xx and LSP’s) and associated gateways
3. Hands-on experience working with enterprise-level contact center solutions including PBX/ACD call routing and workflow management.
4. Hands-on experience in scoping, planning, analysis, technical design, development, implementation, evaluations and /or support of new and existing PBX.
5. Support MAC (Moves/Add/Changes) activities for in-house systems
6. Engineering and Administration of Voicemail Mail Systems (including Fax and E-Mail integrations)
7. Engineering and Administration of call center applications (e.g. CTI, CMS, eCAS)
8. Engineering and Administration of VDN’s and Vectoring
9. Engineering and Administration of Avaya VoIP technologies for all enterprise locations
10. Manage backups for all telecom systems
11. Advance troubleshooting and administration skills on Avaya S87xx and LSP series PBX’s and Session Manager and associated peripherals to include CLAN, IPMEDPRO and IPSI boards as well as all carrier services (DS1, DS3, MPLS etc.) and media gateways G450, G430
12. Coordinate provisioning of all voices, services, and technologies
13. Engineering and administration of MUX devices
14. General administration of PBX functions (e.g.: ARS, Call Routing, FAC, COS, COS etc.
15. Strong telecom security knowledge to prevent toll fraud and infrastructure breaches
16. Assist in the development of the telephony roadmap
17. Maintain documentation for al telecommunications systems / devices
18. Participation in on-call service rotation
19. Participate and drive post-mortem investigations related to all severity 1 and 2 incidents and problems
20. Perform root cause analysis and determination if root cause, identify corrective action to resolve and prevent future occurrences
21. Identify and validate if corrective action if applicable to prevent future occurrences of incident
22. Create and maintain proper documentation of policies, procedures and technical papers.
23. Independently works to accomplish general tasks and projects with little direct supervision
24. Other duties and tasks as assigned deemed necessary for the business.  Not limited to the above.

Preferred qualifications:

1. Avaya Technical certifications.
2. Technical training in the telecommunications field for network design and management.

Pay Transparency

Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $85,841.60 to $160,680.00 on an annualized basis. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here:

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: 

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