Stewardship Coordinator Job at UNIVERSITY OF AZ FOUNDATION, Tucson, AZ

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  • UNIVERSITY OF AZ FOUNDATION
  • Tucson, AZ

Job Description

Position Summary

This position contributes to the successful operation of the comprehensive Philanthropy & Alumni Engagement (PAE) Stewardship Program. The coordinator provides organizational assistance and advanced administrative and operational support to the Stewardship team in the Board and Donor Relations department.

Responsibilities

  • Coordinate and execute business processes for UA and UAF presidential acknowledgments and other acknowledgments as assigned; ensure the accuracy and timeliness of donor acknowledgments; upload and maintain the letter templates in the donor database.
  • Properly utilize business practices to produce PAE tribute notification letters ensuring the accuracy and timeliness of notifications to tributees.
  • Oversee PAE pledge payment reminder process, ensuring accurate and timely delivery of payment reminders to donors.
  • Ensure central operations stewardship activities are accurately recorded in the donor database.
  • Manage and approve updates of high-profile donor records in the database as needed.
  • Request, analyze and produce donor lists; generate giving reports as needed. This includes verification and reformatting data for presentation dependent upon the needs of the end user of the list or report.
  • Serve as first point of contact for campus and PAE colleagues seeking assistance from the stewardship team via stewardship@uafoundation.org and/or the Jira ticketing system.
  • Provide administrative support to the stewardship team.
  • Contribute to the development and completion of the Annual and Endowment Report project.
  • Support the planning, execution, and presentation aspects of the Board and Donor Relations Forum.
  • Offer backup support to the donor services email and phone line as necessary.
  • Provide backup coverage for the reception desk at the Swede Johnson Building, on a regularly scheduled monthly basis.
  • Perform other duties as assigned, contributing to the overall effectiveness of the stewardship team.


Knowledge, Skills, & Abilities

  • Dedication and passion for providing outstanding donor service.
  • Ability to manage and prioritize multiple projects with competing deadlines.
  • Ability to manage advanced support functions and be proactive in pre-empting and taking corrective actions to resolve potential problems.
  • Awareness of current events and situations that affect position, as well as key campus leaders and high-profile individuals who have contact with the University of Arizona Foundation.
  • Ability to be diplomatic; capable of handling highly sensitive and confidential information and always maintaining strict donor confidentiality.
  • Capacity to work independently while effectively collaborating within a team.
  • Meticulous attention to detail and excellent follow-through skills.
  • Proficiency in the use of personal computers and Microsoft Office software (Word, Excel, PowerPoint, and Outlook).
  • Strong interpersonal skills with the ability to interface with internal and external stakeholders with diplomacy and professionalism.
  • Ability to build and maintain productive relationships with PAE colleagues, UA faculty, and staff members.
  • Demonstrated commitment to exceptional customer service with the ability to translate PAE guiding principle of donor-centricity into programmatic practices.
  • Recognizes and respects diverse perspectives, maintaining an openness to new ideas and viewpoints.
  • Adaptable to changing processes and environments.
  • Ability to maintain strict donor confidentiality.
  • Ability to understand and follow UA and UAF, policies and procedures


Minimum Qualification

  • Bachelor’s degree
  • Minimum of three years directly related administrative customer service focused experience, including proficiency in MS Word and Excel; OR Microsoft Office; OR
  • Any equivalent combination of experience, training, and/or education approved by Human Resources


Preferred Qualifications

  • Knowledge of donor relations and stewardship practices.
  • Experience using Raiser’s Edge or Blackbaud CRM.
  • Experience working within an academic setting or large, complex institution.
  • Familiar with the UA campus.


Work Environment

  • Standard office environment with close work on a personal computer in open, busy work environment.
  • High exposure to a computer screen.
  • Requires ability to travel throughout campus and possibly with greater Tucson community.


The University of Arizona Foundation reserves the right to revise this job description anytime.

Job Tags

Full time,

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