Job Description
Maman - Barista
maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they're able to help celebrate customers & make new beautiful memories. in september 2021, maman founders elisa marshall & benjamin sormonte released the highly anticipated maman: the cookbook.
We’re looking for a passionate barista to join our growing team! Our ideal candidate is someone who appreciates the quality of a delicious, well-crafted beverage and is passionate about delivering that experience to each guest that comes through our doors. When you join our team, you’ll be responsible for providing a welcoming environment, with customer service and quality at the center of everything you do. You’ll be able to speak authentically about who we are, as well as every item on our food and beverage menu. You love a good cup of coffee, and are always ready to lend a helping hand to a colleague, and you don’t take yourself too seriously. You will be based at any of the mamans. Is one particularly close to home? Let us know when you come in for an interview and we will do our best to accommodate!
What you’ll do:
Create & serve our full beverage menu while upholding consistency of the maman beverage standards
Work with top of the industry equipment and high quality, locally roasted coffee
Manage your time effectively and multi-task with efficiency that does not compromise quality
Efficiently work on the barista station while delivering beautiful & artistic espresso beverages
Successfully communicate specials of the season & encourage guests to try our best selling items
Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service – do you know their order? Dial up the coffee without even asking!
Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability
Always keep your barista station sparkling, no one likes working in a messy place!
Investigate and resolve any guest concerns
Assist with re-stocking at the end of your shift – team work makes the dream work, so set your self & your colleagues up for success
What we're looking for:
You have third wave coffee experience
You have minimum 2 years barista experience
You are an experienced front of house professional with a sweet tooth for cookies
Hospitality is your passion; you make a point of keeping up with the latest industry trends & love latte art
Quality, aesthetics & top notch customer experience is a non-negotiable for you
You make people feel good—your team and guests alike
You work positively and collaboratively to achieve the highest standards of delivery
You learn quickly and are able to adapt to maman’s unique culture
Smart, no ego, upbeat, friendly, & efficiency oriented
Flexible schedule that will include weekends, holidays, and special events
If we get stuck in an elevator together, you’ll crack a joke and we’ll laugh along the way
What's in it for you:
Join a fast-growing company committed not just to serving the best cookies & coffees but to building a national brand
Competitive salary, healthcare, & sweet perks for always going the extra mile and living our values
Training to get you settled into your role, learning opportunities to broaden your skill set & help you thrive at work
Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible
Keep in mind that maman is growing and developing everyday. We all do a little bit of everything & like to roll our sleeves up and get our hands dirty to help a colleague out.
We are looking for awesome, hard-working people that are all about creating the most memorable experience for every single maman customer.
Thank you for your interest in maman and look forward to chatting with all of you cookie monsters!
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