Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary

The Location Manager will lead the California Children’s location and work closely with all the Ski and Ride School Leadership team to ensure effective day-to-day and season-long operations with respect to employee and guest safety, exemplary guest service and financial accountability.  The location manager will have a detailed understanding of their location and how it interconnects with other resort departments. 

The location manager will contribute to the overall success of the Ski and Ride School, resort and the company.  

Job Specifications

• Outlet: Heavenly
• Expected Pay Range: $66,560 - $75,000
• Shift & Schedule Availability: Full Time / Winter Seasonal
• Skill Level: Advanced

Job Responsibilities

• Collaborate with the Skier Services Director, Senior Managers, all Ski and Ride School Leadership and other departments to support and achieve safety, guest-service, and financial targets of the location and the overall Ski and Ride School.
• Be a leader of the Ski and Ride School Leadership staff, exhibiting strong communication skills and a confident and approachable presence. 
• Be actively involved with the development and growth of the supervisory and coaching teams.
• Ensure consistency of supervisor actions, consistency of end of season reviews, adherence to SOP’s, and guest service standards not just in their location but across the entire Ski and Ride School.
• Support and model the Company’s core values, mission and vision. 
• Be a champion of safety: Educate staff on Ski and Ride School Safety initiatives and other Company safety policies, including SAFARI entries. When incidents do occur, comply with processes such as flash reports, incident reviews etc.
• Ensure and be accountable for the accurate scheduling of coaches to cover projected business levels and avoid turning guests away due to a lack of staff. 
• Ensure timely and accurate (daily) payment of coaches using the digital timecard process.
• Resolve any service issues regarding external and internal guests promptly.
• Monitor the quality of the guest experience on a daily basis and provide constructive feedback to coaches (and other departments when necessary) to help improve performance.
• Monitor the financial performance of the base location and make adjustments as necessary.
• Build positive relationships within the Ski and Ride School and with other departments both on and off the mountain.
• Communicate observations (both positive and negative and solutions if appropriate) to Senior Managers and the Director of Skier Services.
• Other duties as assigned.

Job Requirements

Required: 

• High School Diploma.
• Ability to read/write and communicate in English.
• A minimum of 3 years of supervisory experience working for a Ski and Ride School.
• A minimum of PSIA/AASI level 2 certification (preferably level 3).
• Proficiency with Microsoft office.
• Exceptional guest service skills.
• Exceptional organizational skills.
• The ability to work well in a team.

Preferred skills:

• Children’s Specialist qualifications.

The expected pay range is $66,560 - $75,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  504264
Reference Date: 08/16/2024 
Job Code Function: Ski/Snow School

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