Job Description
Role name:
ServiceNow Developer
Role Description:
Service Catalog Design and DevelopmentIT Request Management process support/governanceIT Knowledge Management process support/governanceWorkflow and AutomationScripting and CustomizationUser Experience and AccessibilityMaintenance and Optimization
Experience (Years):
6-8
Essential Skills:
- Minimum 5+ years of ServiceNow implementation experience in large complex environments and minimum of 7+ years of technology implementation
- Knowledge of ITSM modules on processes like Incident, Problem, Change, Service Catalog, Knowledge, Reports, Security Operations and integrations like LDAP, SSO, REST API, etc.
- Experience in developing complex catalog items
- Experience in customizing Service Portal widgets & pages.
- Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions.
- Should have experience of leading team for implementing ITSM tools and continuous improvements
- Experience in the implementation, administration, maintenance and enhancements of ServiceNow
- Experience using Orchestrator and Workflow Editor to configure workflows and automate tasks
- Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Catalog Client Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).
- Ensuring configuration data is available when and where it is needed to support associated servicemanagement processes.
- Developing and maintaining the configuration management database (CMDB) to ensure thatconfiguration items and processes are current.
- Creating and implementing custom widgets, complex pages, Resolving UI performance bottlenecks, Taxonomies and portal content.
Location:
Plano, TX
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