Service Dispatcher Job at M&M Service, Inc., Covington, KY

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  • M&M Service, Inc.
  • Covington, KY

Job Description

Job Description

Job Description

Service Dispatcher

Category: Non-Exempt

Hours: Monday – Friday, 40 hours

Job Description and Responsibilities:

  • Answer telephone and email requests for service calls from customers.
  • Enter calls into service dispatch program.
  • Dispatch service calls to service technicians.
  • Create purchase orders.
  • Communicate regularly with customers to provide updates via email/phone or customer portal.
  • Provide support to service technicians to:
    • Process service technician paperwork to close out calls and ensure timely billing,
    • Approve service technician time for payroll,
    • Follow up on parts ordered for service technicians to complete jobs,
    • Provide quotes,
    • Assist in processing forms to complete jobs.
  • Provide daily service call and project updates Manager.
  • Other duties as assigned.

Skills Necessary for Position:

· Organization

· Communication

· Customer Relationship Management

· Computer knowledge

Company Description

M&M Service, Inc. is a top distributor, service, construction, electrical, testing and environmental company in the petroleum, energy and electric vehicle equipment industry. We are a family-owned business for over 35 years and have locations in KY, IN, TN, MI, OH & WI. We offer competitive pay with benefits such as paid time off, matching 401k, life insurance, medical, vision, dental, short and long-term disability and more!

Company Description

M&M Service, Inc. is a top distributor, service, construction, electrical, testing and environmental company in the petroleum, energy and electric vehicle equipment industry. We are a family-owned business for over 35 years and have locations in KY, IN, TN, MI, OH & WI. We offer competitive pay with benefits such as paid time off, matching 401k, life insurance, medical, vision, dental, short and long-term disability and more!

Job Tags

Temporary work, Monday to Friday,

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