Service Dispatcher Job at Leading Edge Solutions, Inc, Northbrook, IL

NVVnVjZROUk0R3gxVGhwK2N5NDlDVVF2Tnc9PQ==
  • Leading Edge Solutions, Inc
  • Northbrook, IL

Job Description

Job Description

Job Description

Who We AreAt Leading Edge Solutions, we’re not your standard tech company, we’re a family-run business that’s been powering the automotive industry for over 21 years. We specialize in supporting our clients in all things IT so they can keep their car dealerships running smoothly. Our team sticks around for the long haul because we take care of our people.The RoleWe’re hiring a skilled and organized Dispatcher to serve as the logistical hub of our remote and onsite operations. You’ll be responsible for assigning service tickets to technicians based on skillset, location, and project urgency, keeping our team on track and our clients satisfied.
In addition to dispatching, you'll also support procurement operations, helping ensure that equipment and materials are ordered, tracked, and delivered on time.Key Responsibilities

  • Assign and monitor service tickets in ConnectWise PSA until completed
  • Ensure tickets are scheduled for same-business-day resolution whenever possible
  • Balance technician workloads based on skill, geography, and project dependencies
  • Contact customer to schedule on-site work
  • Research previous tickets to inform better dispatching decisions
  • Track and update ticket statuses and notes in ConnectWise PSA
  • Communicate clearly with technicians and internal stakeholders
  • Respond to shifting priorities and adjust scheduling in real time
  • Assist with procurement operations, including placing and tracking orders, coordinating deliveries, and maintaining accurate inventory records
  • Collaborate with the operations and inventory teams to ensure technicians have the necessary parts and equipment
What You Bring
  • Experience with dispatching, logistics, or service coordination
  • Proficiency with Microsoft Excel and ConnectWise PSA or similar dispatching software
  • Familiarity with Chicagoland geography
  • Strong organizational and planning skills
  • Ability to manage multiple variables and stay calm under pressure
  • Clear, professional communication style
  • Ability to work effectively with a range of personalities
  • Basic understanding of procurement and purchasing processes is a plus
Success in This Role Looks Like:
  • Every ticket is assigned accurately, efficiently, and in a timely fashion
  • Field technicians are informed, equipped, and where they need to be
  • Procurement processes run smoothly, with minimal delays or shortages
  • Shifting priorities are handled promptly and in an efficient manner
  • Communication flows smoothly between dispatch, technicians, and leadership
Why You’ll Love Working Here
  • Every day brings new challenges and opportunities
  • You’ll play a central role in a fast-growing, high-tech company
  • Small team culture with big impact
  • Exposure to the latest infrastructure technologies
  • Health insurance, paid time off, 401(k), etc.

UlErwf5LCi

Job Tags

Shift work,

Similar Jobs

Flying Food Group

Executive Sous Chef Job at Flying Food Group

 ...Executive Sous Chef Reports To: Executive Chef Department: Culinary / Kitchen Operations Position Summary: The Executive Sous Chef is the second-in-command in the kitchen and plays a critical leadership role in overseeing day-to-day culinary operations... 

Sunshine Outdoors LLC

Product Designer Job at Sunshine Outdoors LLC

 ...Outdoors, Inc. is looking for a talented Graphic Artist with a strong sense of Retail & CPG business , visual storytelling, design trends, and branding to help bring our outdoor and lifestyle products to life. Were a fast-moving company focused on importing and developing... 

Activision Publishing Inc

2026 US Summer Internships - Game Engineering (Los Angeles) Job at Activision Publishing Inc

2026 US Summer Internships - Game Engineering At Activision Blizzard, we are dedicated...  ...join our team for the 2026 summer. All interns will receive a meaningful project and an...  ...development teams to create and deliver video games efficiently and effectively. Proficiency... 

Dell Medical School

Designated Healthcare Interpreter Job at Dell Medical School

General Notes The Department of Internal Medicine at the Dell Medical School is looking for a Designated Healthcare Interpreter. Purpose The designated healthcare interpreter interprets all aspects of patient care and academic practice between patients, clinicians...

GienTech(Z)

Software Tester Job at GienTech(Z)

 ...analyzing test results and raising & tracking defectsDocument and produce daily activities reportProvides guidance to the junior testersCoordinate and liaise with relevant parties for project related itemsMaintain relationship with project team as well as with clients...