Job Description

Overview

Senior ServiceNow Developer Stamford, CT - hybrid onsite

Duration: 6 months

Key Responsibilities

• Architect, develop, test, and deploy ServiceNow solutions covering core ITSM functions, including Incident, Problem, Change, and Asset Management.
• Transform business challenges into digital workflows that comply with ITIL standards, ensuring a scalable and efficient IT service delivery system.
• Develop and maintain UI policies, client scripts, script includes, and business rules to automate routine tasks, enforce data integrity, and enhance the overall user experience.
• Utilize Flow Designer and legacy Workflow tools to automate key IT and ESG processes, driving consistency and efficiency across operations.
• ESG Integration Reporting Embedding ESG Solutions
• Lead initiatives to incorporate ESG elements into the ServiceNow platform by building custom applications that track sustainability metrics, environmental performance, social responsibility, and governance indicators.
• Collaborate with ESG, compliance, and business teams to design dashboards and reporting tools that automate periodic reporting and monitor ESG KPIs in real-time.
• Performance Analytics Workspaces Configure and maintain custom Workspaces and performance analytics dashboards to visualize data, monitor trends, and uncover insights that drive continuous improvement in both IT service operations and ESG outcomes.
• Provide actionable insights by integrating and correlating ITSM data with ESG metrics, ensuring that digital workflows support corporate sustainability and governance goals.
• Integration API Management Data Connectivity
• Develop robust REST APIs and scripted REST API integrations to connect ServiceNow with external systems such as dedicated ESG data providers, and other enterprise platforms.
• Ensure a seamless data flow that supports effective decision-making, compliance reporting, and real-time monitoring across ITSM and ESG domains.

Required Qualifications / Technical Skills

• o610 years of hands-on ServiceNow development experience with a strong focus on ITSM modules.
• oDemonstrated experience integrating and managing ESG-related processes or sustainability reporting within digital platforms is highly desirable.

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