Job Description

Job Description

We are seeking a Senior Business Systems Analyst (BSA) with a strong background in healthcare operations to support our Robotic Process Automation (RPA) initiatives. This role will serve as a critical bridge between healthcare business units and the RPA development team, ensuring automation solutions are aligned with operational needs and regulatory standards.

Key Responsibilities

• Collaborate with healthcare departments (e.g., billing, claims, HR, clinical operations) to understand workflows, pain points, and automation opportunities.
• Elicit, analyze, and document business requirements and translate them into clear, actionable user stories and backlog items for the RPA development team.
• Facilitate workshops, interviews, and process walkthroughs to gather insights and validate requirements.
• Work closely with RPA developers to clarify business logic, validate technical feasibility, and support testing and deployment.
• Maintain and prioritize the product backlog, ensuring alignment with business goals and compliance standards.
• Support change management and training efforts to ensure successful adoption of automated solutions.

Qualifications

• Proven experience 8+ years working as a Business Analyst or Systems Analyst in a healthcare environment.
• Strong understanding of healthcare workflows, terminology, and compliance (e.g., HIPAA).
• Experience working with RPA tools (e.g., UiPath, Automation Anywhere, Blue Prism) is a plus.
• Excellent communication and stakeholder management skills.
• Ability to write clear, structured documentation (e.g., BRDs, user stories, process maps).
• Familiarity with Agile/Scrum methodologies preferred.

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