Job Description

Are you an innovative leader who has a passion for empowering and developing high-performing teams? If so, we would love to speak to you!

 

Leidos QTC Health Services is currently seeking an Operations Supervisor to support our Veteran Affairs Operations.

 

Who is Leidos QTC Health Services?

Leidos QTC Health Services is the nation’s largest provider of disability and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.

 

What part would you play in this role?

As an Operations Supervisor, you will oversee a team of 10-15 Medical Case Specialist I for triaging daily VA disability referrals, preparing VA Disability Benefits Questionnaires (DBQs), scheduling veterans and obtaining diagnostics and reports from providers required to process VA disability claims.

In this rewarding role, you will :

• Manage processes and procedures to ensure timely and quality completion of work according to clients’ contractual obligations.
• Oversee the team’s performance in order to achieve the operation goals of timeliness, quality, and customer service.
• Coordinate employee onboarding and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.
• Analyze and report on a monthly and quarterly basis operational statistic.

You must have:

• Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education
• 5 years total relevant experience; 2 of the 5 years must be supervising or leading teams or projects (preferably in a healthcare setting) 
• Experience in an operations role within a healthcare setting.
• Strong leadership skills with the ability to prioritize, delegate, and communicate effectively.

Typical Day:

• Mon – Fri: 8:30 am – 5:00 pm 

Annual Pay Range:

$66,333.35 to $81,074.10

*The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location , responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law

Benefits:

We offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance, and we are proud to provide an employment package that attracts, develops and retains the best talent:

• Competitive compensation and quarterly bonuses
• Tuition reimbursement
• A 50% company match of your pre- and post-tax contributions up to 6% of your salary, including immediate vesting of company  contributions.
• Generous paid time off (minimum of 14 days/year), as well as 9 paid holidays
• Access to flexible benefits, including health and wellness programs, long and short-term disability, an employee assistance program, employee referral bonuses, credit union access and flexible spending  accounts.
• An inclusive and ethical  workplace

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available  here .

Commitment to Diversity: 

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

 

Experience

Required

• 5 year(s): Supervisory or management experience preferably in a heath care setting.
• 2 year(s): Project management and medical case management life cycle experience is preferred

Education

Required

• Bachelors or better

Licenses & Certifications

Preferred

• Medical Assistant
• Licensed Vocational Nurse
• Licensed Practical Nurse

Skills

Required

• Written Communication
• Verbal Communication
• Problem Solving
• Organization
• MS Office
• Medical Terminology
• Leadership
• Electronic Medical Records
• Computer Literacy

Preferred

• Review Medical Reports/Evaluations
• Sense of Urgency
• Provider Relations
• Project Management
• Medical Documentation
• Medical Scheduling Software
• Executing Multiple Tasks
• Human Anatomy/Physiology

Behaviors

Required

• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred

• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Tags

Holiday work, Temporary work, For contractors, Immediate start, Flexible hours,

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