Job Description
The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state.
The Salesforce Administrator, Customer Experience, is a key contributor of the Stakeholder Services team providing support for the Salesforce platform and associated add-on applications. The position is part of our External Affairs group responsible for the successful execution of the customer experience for NYISO stakeholders and customers, both internal and external. This position works collaboratively across the organization, understanding business needs to develop and administer Salesforce solutions. This position collaborates closely with the Technical Specialists in External Affairs as well as collaborating with Information Technology professionals and Business Units across the organization, ensuring solutions meet desired business requirements, align with technical direction, and enhance the user experience.
The Salesforce Administrator, Customer Experience is also responsible for supporting numerous add-on applications to the Salesforce Platform which have been developed to support business needs throughout the organization to enhance external engagement tools. This includes the following applications: Pardot, Conga, Form Assembly, DocuSign, Email to Case Premium, Chat, and Cloud Coach. The list of add-on applications is expected to grow over time as the platform continues to evolve to meet increasing business needs. Understanding the latest technologies and Salesforce capabilities is critical to ensure implementations are forward thinking and in alignment with Salesforce strategy and best practices. Engagement with NYISO's implementation vendor and product support personnel for all add-on applications is critical to success. Additionally, it is the responsibility of the Salesforce Administrator, Customer Experience to maintain the necessary business acumen to support the Salesforce platform, including successfully completing ongoing required training/education/certification to maintain the day-to-day operation of the platform. The ability to lead collaboration efforts with teams across the business to maintain and further develop Salesforce-based tools, with a focus on improved support for internal and external customer needs, is a key focus of the position.
The Salesforce Administrator, Customer Experience is a unique role where interaction with every NYISO department is necessary for success. Working in a highly matrix environment across the enterprise, the Salesforce Administrator, Customer Experience is responsible from start to finish on Salesforce implementations. They also work directly with internal NYISO departments across the value chain to develop/test/coordinate new products and enhancements. The ability to understand the energy industry, NYISO's markets and how external customers interact with the NYISO is important as we strive to enhance the user experience with every implementation.
ESSENTIAL DUTIES and RESPONSIBILITIES
QUALIFICATIONS :
ADDITIONAL REQUIREMENTS
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences, and training. May require work on nights, weekends, or holidays.
The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs.
The NYISO offers the flexibility to work both in the office and remotely, providing our employees with an enhanced work life balance. While the majority of the responsibilities of this role can be performed remotely, in most cases, employees will have periodic on-site requirements based on business needs.
All offers of employment will be made contingent upon the successful completion of a drug screening and background check.
The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices.
#LI-DNI #LI-Hybrid
#LI-Hybrid
Salary Range
$87,000—$145,100 USD
Provide 24/7 live-in care for 90 Y/O female in Chalfont, PAOur mission is to enable our clients to remain in their own home safely with as much independence as possible. Responsibilities:* Support all ADLs (bathing, dressing, ambulation) and home support with meals...
...Board Member About the Company Pioneering organization promoting human & environmental health through brownfield redevelopment Industry Non-Profit Organization Management Type Privately Held Founded 1996 Employees 2-10 Specialties Infill...
...reputation with the clients. Currently, We are looking for entry-level software programmers, Java full-stack developers, Python/Java developers, Data analysts/ Data Scientists, and Machine Learning engineers for full-time positions with clients.Who Should Apply Recent...
...routing protocols - Ability to write configurations from scratch if need be - Exposure to Command Line Interface (CLI) - Firewall experience, preferably Palo Alto CCNA is preferred! 1392964_1727196968 To Apply for this Job Click Here Beacon Hill
Position Summary Basic Data Entry Clerk Wanted - Work From Home 25 Words Per Minute Input We are Legitimate Work From Home Data Entry... ...be able and comfortable to work in an environment without immediate supervision Ability to read, understand, and follow oral and...