Job Description
Minimum Requirements:
● Oral and written fluency in English (fluency in another language a plus, such as Spanish, Arabic, Russian, Vietnamese, Nepali, Somali, Swahili, or Dari/Pashto) with strong professional communication and correspondence skills.
● Current nursing license (RN/LPN) in the state of Massachusetts, and current BLS and CPR certifications.
● Prior experience in providing direct patient care required; prior training or experience in reproductive health and/or complex care preferred. Experience in reproductive health will be highly prioritized.
● Proficiency in vaccine and medication administration. Prior experience in GYN protocol and/or LARC procedure/visit protocol preferred.
● Ability to provide unbiased, comprehensive, and supportive information and care regarding pregnancy testing and options counseling, including abortion, adoption, and parenting; STI testing, counseling, and prevention; contraception and contraceptive counseling; preconception health and infertility counseling; and sexual orientation and gender identity.
● Understanding of social, cultural, and environmental challenges commonly experienced by individuals and communities who seek community health center services. Ability to demonstrate cultural sensitivity with staff, teams, patients, stakeholders, and partners representing diverse cultures, ethnicities, sexual orientations, gender identities, socioeconomic statuses, educational
backgrounds, worldviews, literacy levels, and languages.
● Proficiency in Electronic Medical Record (EMR), Microsoft Office (Word, Excel, PowerPoint), and Google Workspace (Email, Calendar, Drive, Docs, Sheets, Slides) applications.
● High level of attention to detail and ability to independently and effectively balance and prioritize personal daily tasks and multiple evolving projects, specialty clinics, personal caseloads, and clinical operations, as well as ensure compliance with regulatory and funder requirements.
● Ability to develop positive relationships and maintain effective partnerships with a variety of stakeholders (e.g., medical providers, support staff, health center leadership, community partners, grant funders, regulatory agencies).
● Ability to practice discretion and maintain compliance with state, federal, and internal policies when handling confidential patient and health center information.
● Reliable transportation and flexibility to travel to multiple local primary care sites to provide patient care, clinical support, or administrative support as needed.
● Ability to attend out-of-town trainings, conferences, and outreach on occasional evenings and weekends.
Principal Responsibilities and Duties:
● Deliver care across reproductive health specialty clinics and programs (e.g., contraceptive care, STI counseling and testing, adolescent health, LGBTQIA+ health), maintaining a personal schedule of reproductive health patient visits at all sites (including both counseling and clinical services within the established RN/LPN scope of practice).
● Manage caseload for a large panel of reproductive health patients, including care coordination of same-day service delivery, specialty referrals, and clinical follow-up, supporting complex case management as needed in collaboration with internal teams and external community partners.
● Provide intake, counseling, testing, and sterile procedure support for specialty providers during specialty reproductive health visits and procedures; provide coverage as needed in the absence of designated support staff.
● Provide clinical consultation as needed to medical providers, nurses, medical assistants, and community health workers, including answering clinical care questions, providing materials and resources, receiving warm handoffs, care coordination, and providing guidance on clinical and operational workflows and policies.
● Collaborate with cross-departmental leadership on the ongoing integration, management, and quality improvement of the sexual and reproductive health program.
○ Support team leadership with clinical operations, inventory management, and workflow development.
○ Support departmental leadership with grant deliverables and other program initiatives related to reproductive health.
● Deliver educational curricula focused on reproductive health priority areas and collaborate with support staff to facilitate group-based health education and community outreach activities.
● Continuously attend meetings, trainings, conferences, and professional development activities; maintain familiarity and compliance with trends, best practices, recommendations, and requirements produced by CDC Quality Family Planning Guidelines; the Massachusetts Department of Public Health; ABCD Family Planning Training Institute; and other subject
matter experts.
Working Conditions:
1. This position requires prolonged periods of computer-based work at a workstation, with prolonged periods of standing and walking.
2. This position may require the ability to perform moderate activities such as climbing stairs, bending, stooping, reaching, and lifting up to 20 pounds at times.
3. May be exposed to adverse indoor and outdoor environmental conditions, bloodborne pathogens, physical hazards, and chemical hazards.
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