Job Description

Come join our Technical Safety and Regulatory Compliance team where we are committed to doing what's best for our customers. Be part of a team filled with bright, resourceful, and determined employees who play a vital role in regulatory development, certification and compliance activities. We are looking for a Product Investigator to join our Safety Compliance and Product Analysis team. These critically important positions are primarily responsible for conducting comprehensive technical investigations related to vehicle safety and compliance.

The Product Investigator will guide the organization through the defect determination process for field issues and will present findings/recommendations to senior management for a decision. In this role, the Product Investigator will learn about the safety-related performance expectations for our products and will learn how those expectations affect our product designs, manufacturing, and supplier quality processes. The issues being studied will challenge and develop the investigator's abilities to distill data, draw conclusions and recommend actions. The safety compliance and product analysis team is a collaborative group which works with many different functional groups across all disciplines, reporting levels, and regions to effectively manage and lead all product investigations to determine root cause and related information. We're looking for people who thrive in a fast-paced environment, deliver as a way of life, and are inspired to make a positive impact. Team members are expected to establish effective working relationships, founded on trust and transparency, with our internal and external partners. Sound judgment, excellent communication skills and the ability to drive decisions through consensus and influence change are a must.

Day to day job responsibilities include but not limited to:

• Working with internal teams (e.g., engineering, manufacturing, quality, service, and legal) to gather critical data as part of the investigation
• Leading interactions with internal and external teams to find the root cause and determine corrective action plans
• Accessing a variety of advanced ('big data') tools and receive training in advanced data analysis
• Searching and analyzing field data from corporate databases to support investigative work
• Preparing documents, reports, presentations, and demonstrations for discussions with management and/or governmental agencies
• Maintaining thorough and complete records on an internal database
• Obtaining components and technical information from subject matter experts necessary to support analysis

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