Job Description

Position Overview

We are seeking an experienced Performance Improvement / Patient Experience RN Manager to lead and strengthen a patient-centered culture of care at a Joint Commission accredited acute care hospital and designated Trauma Center / Paramedic Base Station .

This role translates patient experience data, feedback, and patient relations insights into actionable improvements that elevate the patient and family experience across clinical and operational teams.

Key Responsibilities

• Drive a culture of patient centered care across hospital departments
• Lead patient experience and performance improvement initiatives
• Translate qualitative and quantitative patient feedback into actionable behaviors and process improvements
• Analyze patient experience data, trends, and survey results to inform leadership decisions
• Support patient advocacy, grievance, and complaint resolution processes
• Partner with clinical and administrative leaders to improve care delivery and service recovery
• Ensure alignment with Joint Commission standards and regulatory expectations
• Educate and coach staff on patient experience best practices

Education

• Graduate of an accredited Registered Nurse program
• Bachelor’s degree in a related field (required)
• Master’s degree in a related field (preferred)

Certifications & Licenses

• Active California RN License (required)
• CPXP – Certified Patient Experience Professional (preferred)
• CPHQ – Certified Professional in Healthcare Quality (preferred)

Experience Requirements

• 3+ years of clinical experience in an acute care hospital with demonstrated leadership ability
• Experience in patient advocacy or complaint/grievance management (preferred)
• 1+ year of quality or performance improvement experience, including data analysis and management

Why Join Us?

• Challenging and rewarding leadership role in hospital administration
• Competitive compensation with generous paid time off
• Comprehensive Medical, Dental, Vision, and Prescription Drug coverage
• 401(k) with company match and discounted stock purchase plan
• SoFi Student Loan Refinancing Program
• Career growth opportunities across 300+ healthcare subsidiaries

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