Patient Experience RN Manager Job at TRDFIN Support Services Pvt Ltd, Murrieta, CA

NVUwYzdnWlA0Mnh3UWhoemZTOHdEMEl2TkE9PQ==
  • TRDFIN Support Services Pvt Ltd
  • Murrieta, CA

Job Description

Position Overview

We are seeking an experienced Performance Improvement / Patient Experience RN Manager to lead and strengthen a patient-centered culture of care at a Joint Commission accredited acute care hospital and designated Trauma Center / Paramedic Base Station .

This role translates patient experience data, feedback, and patient relations insights into actionable improvements that elevate the patient and family experience across clinical and operational teams.

Key Responsibilities

  • Drive a culture of patient centered care across hospital departments
  • Lead patient experience and performance improvement initiatives
  • Translate qualitative and quantitative patient feedback into actionable behaviors and process improvements
  • Analyze patient experience data, trends, and survey results to inform leadership decisions
  • Support patient advocacy, grievance, and complaint resolution processes
  • Partner with clinical and administrative leaders to improve care delivery and service recovery
  • Ensure alignment with Joint Commission standards and regulatory expectations
  • Educate and coach staff on patient experience best practices

Education

  • Graduate of an accredited Registered Nurse program
  • Bachelor’s degree in a related field (required)
  • Master’s degree in a related field (preferred)

Certifications & Licenses

  • Active California RN License (required)
  • CPXP – Certified Patient Experience Professional (preferred)
  • CPHQ – Certified Professional in Healthcare Quality (preferred)

Experience Requirements

  • 3+ years of clinical experience in an acute care hospital with demonstrated leadership ability
  • Experience in patient advocacy or complaint/grievance management (preferred)
  • 1+ year of quality or performance improvement experience, including data analysis and management

Why Join Us?

  • Challenging and rewarding leadership role in hospital administration
  • Competitive compensation with generous paid time off
  • Comprehensive Medical, Dental, Vision, and Prescription Drug coverage
  • 401(k) with company match and discounted stock purchase plan
  • SoFi Student Loan Refinancing Program
  • Career growth opportunities across 300+ healthcare subsidiaries

Job Tags

Similar Jobs

Melba Support Services

Disability Support Worker - Casual - Horsham Job at Melba Support Services

 ...Melba Support Services is excited to invite passionate individuals to apply for the role of Disability Support Workers on a casual basis in Horsham. Join our dedicated, skilled team and play a vital role in helping the people we support live fulfilling and joyful lives... 

CoxHealth

Surgery - Plastic Physician Job at CoxHealth

 ...CoxHealth in Springfield Missouri is seeking a driven BC/BE plastic surgeon to join the plastic surgery department. This practice covers a broad spectrum of reconstructive and cosmetic surgery, excluding microsurgery and hand. The plastic surgery department does participate... 

Spade Recruiting

Customer Service Specialist - Work From Home Job at Spade Recruiting

 ...requested information about their benefits. Your job is to guide them, answer their questions, and make sure they feel confident in their...  ...education is an asset)/p/lilipPrevious experience in customer service, sales, or client relations is an advantagebut not required/p/... 

Hurricane Consulting Inc

Truck Driver, Heavy (Second Shift) - Fort Bragg Job at Hurricane Consulting Inc

 ...Airfield Control Group (ADACG) Supervisor & Shift Lead. The truck driver drives a truck to transport containers, materials and equipment...  ...to work overtime as required. May be required the go Temporary Duty Travel (TDY) Additional duties may be assigned. Knowledge... 

Craig and Landreth Cars - St. Matthews

Service Apprentice- Mechanic Job at Craig and Landreth Cars - St. Matthews

 ...within. When you come to work for us, you can look forward to these added benefits and employee perks! We are looking for an Apprentice Service Technician. We are willing to train!Benefits:* 401(K) Plan* Health Plan* Medical Plan* Vision Plan* Promote...