Job Description

Job Description

Job Description

Description:

Responsibilities: The Look Good Feel Better intern will support the following functional areas:

Program Operations, Customer Service, and Salesforce Database Administration (50%)

Support the Look Good Feel Better program volunteers, hospital partners and database, including:

• Manage customer service requests through email and support tickets: responding promptly and carefully to volunteer/other constituent questions, and redirecting requests and seeking supervisor guidance as appropriate
• Provide reports to hospital partners by consolidating registration records on Excel
• Prepare and schedule bimonthly email invitations for upcoming workshops
• Order materials for Look Good Feel Better patients and hospital partners
• Track monthly LGFB Virtual Workshop Attendance via Zoom
• Provide quarterly report reviews of Participant Evaluations
• Update training materials and system documentation as appropriate
• Other database and program support as requested and other general administrative support

Marketing, Communications and Special Projects (40%)

Support Foundation marketing and communications content and campaigns under direction of Marketing/Communications Senior Specialist, including:

• Help produce video (TikTok and Reel) social media content
• Write compelling social media content across platforms (LinkedIn, IG and Facebook)
• Track and manage monthly social media and website analytics
• Suggest timely/relevant content based on social media trends and cancer awareness dates/months
• Write compelling blog posts for LGFB website
• Respond to social media comments and direct messages
• Contribute design support using Canva
• Research for various Foundation projects (including compiling assets, etc.)

Finance and Fundraising (10%)

Assist Foundation staff in routine operations, such as:

• Process donation data entry, and acknowledgements
• Assist with invoice processing as needed
• General administrative support for budget and fundraising activities/events

Qualifications:

Strong candidates will be highly proficient with Microsoft 365, especially Excel, and adept at quickly learning new technology - Salesforce or CRM database experience, and digital marketing experience a plus. Must have a good eye for detail, excellent communication and writing skills, and be able to work independently. Should have relevant work or volunteer experience. Marketing or Communications background and/or course work are strongly encouraged. Spanish language skills a plus.

Candidates must be enrolled in a full-time undergraduate degree program. Hours are flexible but must be worked during a regular weekday (9 am – 5:30 pm EST), Monday – Friday during Sep. – May. Time commitment is 15 hours Fall/Spring Semesters, and up to 15 hours May-August. The pay is $17.50/hour.

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