Job Description

Job Description

The Opportunity:

We are seeking an experienced and dynamic HR Knowledge Management Manager with expertise in ServiceNow to join our team. The HR Knowledge Management Manager will play a pivotal role in developing and implementing strategies to capture, organize, and disseminate HR-related knowledge and information within the organization using the ServiceNow platform. This role requires a deep understanding of HR processes, excellent communication skills, a passion for promoting efficient information sharing, and proficiency in leveraging ServiceNow for knowledge management. The Knowledge Manager will work closely with global key stakeholders across the company to maintain consistency at a global level and align the content strategy with their vision. They will play a significant role in developing a successful and effective knowledge base and will directly impact employees' and managers’ day-to-day. This is a hybrid role, which offers a combination of an onsite and remote work schedule. #LI-hybrid

Knowledge Management Strategy

• Develop and execute a comprehensive HR knowledge management strategy using the ServiceNow platform to efficiently create, share, and retrieve HR-related information across the organization. Create a governance strategy to ensure proper process, auditing and maintenance of high-quality content.

Content Development

• Collaborate with subject matter experts and HR teams to create, review, and curate a wide range of HR-related content, including policies, procedures, guidelines, best practices, and training materials within the ServiceNow environment.

Knowledge Capture

• Implement processes for capturing tacit knowledge from HR experts and converting it into accessible and structured content within the ServiceNow knowledge base

Content Organization

• Design and manage a centralized repository within ServiceNow for housing HR knowledge, ensuring that information is categorized, tagged, and indexed for easy retrieval.

Search and Retrieval Optimization

• Continuously enhance the ServiceNow knowledge base's search and retrieval capabilities, making it effortless for employees to find relevant HR information.

Quality Assurance

• Establish and maintain quality standards for all HR content within ServiceNow, ensuring accuracy, consistency, and compliance with relevant regulations.

Collaboration

• Use the ServiceNow platform to collaborate with various HR teams, departments, and stakeholders to identify knowledge gaps, address content needs, and drive continuous improvement in HR processes.

Training and Adoption

• Develop training programs and resources to promote the effective use of the ServiceNow knowledge base, fostering a culture of knowledge sharing and self- service within the organization.

Analytics and Reporting

• Monitor and analyze usage patterns and feedback related to the ServiceNow knowledge base, providing insights to enhance its usability and impact.

Stay Current

• Keep abreast of industry trends, best practices, and emerging technologies in knowledge management, HR, and ServiceNow, applying relevant insights to improve the organization's knowledge management strategies.

• Bachelor's degree in HR, Business Administration, Information Science, or a related field. Master's degree is a plus.
• IHRIM or SHRM certification desired
• Proven experience 2 – 5 years in HR knowledge management, content management, or a related role, with expertise in using the ServiceNow platform.
• Web Content Management system experience desired
• Strong understanding of HR processes, policies, and regulations.
• Proficiency in leveraging the ServiceNow platform for knowledge management, including content creation, organization, and search optimization.
• Exceptional communication and interpersonal skills, with the ability to work with cross- functional teams.
• Analytical mindset with the ability to interpret data and insights to drive improvements.
• Detail-oriented, with a focus on accuracy and quality control.
• Strong organizational and project management skills.
• Innovative thinker who is willing to explore new approaches to knowledge management.
• Change management skills to drive the adoption of new knowledge management processes and ServiceNow tools.
• Previous technical writing experience is a plus.
• Work in a fast paced environment.

CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.

Please take the time to review our benefits site to see what’s available to you as a CSL employee.

CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring.

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

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