EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
...radiation safety standards for patients and staff. Requirements: Education: Graduate of an accredited school of Cardiovascular Technology or Radiology Technology Licensure: Registered Cardiovascular Technologist or Registered Radiologic Technologist...
1, Excellent accent2, Have enough online teaching experience 3, Extra skills like singing or playing magic would better 1,Teaching kids online2, To make kids enjoy the English learning environment
...Job Description Role Overview: Sodexo is seeking a Food Service Manager 2 for Truman State University , located in Kirksville, MO . This food service manager will mainly be responsible for resident dining food production, with occasional catering production...
Join an organization that has been recognized as one of Modern Healthcare's Best Places to Work and Practice! The Opportunity: 12 patients per day Robust administrative and clinical support allows you to focus on providing quality patient care Multiple practice...
...regulations as required. Ability to bend, stoop, climb, twist, stand, and lift between 60-100 lbs while loading and unloading delivery truck at each stop (15-30 stops per day). Ability to sit and drive for extended periods of time. ESSENTIAL DUTIES Deliver...