Live Chat Agent Job at Red Hawk Solutions LLC, Bellingham, WA

NDAwVTZBVk40V0Z4VHhsMGVDVStDMFVoTnc9PQ==
  • Red Hawk Solutions LLC
  • Bellingham, WA

Job Description

Chat Agent Job SummaryJob Summary: We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.Chat Agent Duties and ResponsibilitiesEngage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.Maintain a high level of professionalism and customer service etiquette in all interactions.Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.Collaborate with team members and other departments to ensure consistent and effective customer support.Chat Agent Requirements and QualificationsHigh school diploma or equivalent; college degree preferred.Excellent written communication skills with a strong command of grammar and spelling.Previous customer service or chat support experience is a plus but not required.Strong problem-solving skills and the ability to think quickly and logically.Proficiency in using computers and familiarity with chat and messaging platforms.Ability to multitask effectively and handle multiple chat conversations simultaneously.Empathy, patience, and a customer-focused attitude.Willingness to work flexible hours, including evenings, weekends, and holidays if required.Team player with strong interpersonal skills.Ability to adapt to changing processes and technologies.
recblid x0l7myjab5z2adjgrkzf4ghyy3vnk7

Red Hawk Solutions LLC

Job Tags

Flexible hours, Afternoon shift,

Similar Jobs

Potawatomi Federal Solutions

Test Engineer, Senior (Washington) Job at Potawatomi Federal Solutions

 ...Position Title: Test Engineer, Senior Location: Washington, DC (Remote) Clearance:...  ...Account (BTA) modernization initiative as part of the Taxpayer Experience (TXE) Strategy...  ...~ Bachelors degree in Computer Science, Software Engineering, or a related field. Certification... 

Lee Health

Primary Care Sports Medicine Physician (Estero) Job at Lee Health

 ...Lee Health is seeking a Primary Care Sports Medicine Physician! Lee Health is a non-profit organization with more than 16,000 employees, 4,500 volunteers, and more than 1,200 employed primary care and specialty care providers with over 100 practice locations throughout... 

Northern Illinois Food

Network & Security Administrator Job at Northern Illinois Food

 ...world. The Opportunity: The Northern Illinois Food Bank seeks an extraordinarily motivated candidate to join our team as a Network & Security Administrator. This role will design, implement, and maintain a hybrid network infrastructure that integrates Azure cloud... 

Galileo Financial Technologies, LLC

Python Senior Software Engineer Mexico (, NM, United States) Job at Galileo Financial Technologies, LLC

 ...messaging. Reply HELP for help. Message and data rates may apply. * Select... Are you currently employed with or have been employed by Deloitte? Deloitte is our external financial auditor and due diligence may be performed prior to employment to ensure independence... 

Kaiser Permanente

Senior Manager, Environmental Health and Safety (KFH/HP) Job at Kaiser Permanente

 ...compliance with applicable federal, state, and local Environmental Health and Safety (EH&S) regulatory requirements, and organizational EH...  ...Health Administration [OSHA], State Fire Marshall, state and public health county inspections), serving as an advisor to the team on...