Job Description

Job Description Posted Friday, June 6, 2025 at 4:00 AM | Expired Monday, June 9, 2025 at 3:59 AM Company Overview : Quest, Inc. makes a difference in the lives of nearly 600 people each day. For over 60 years, Quest, Inc. has been committed to enriching the lives of individuals with disabilities by providing a path to independence, community inclusion, and empowerment. We are a trusted name in offering compassionate, quality support services, and we invite you to be a part of our team. To see more of what Quest, Inc. has to offer, click here! Company Values, Mission, and Vision: At Quest, Inc., our mission is to help people with developmental disabilities experience a full life. We are guided by the vision to provide lifelong services for individuals with developmental disabilities. Benefits: Quest, Inc. provides medical, dental, vision, accident, prescription drug, flexible spending accounts, vision, 401(K) with company match, PTO, life insurance, disability insurance, EAP and student loan repayment. Responsibilities Lead IT support and help desk operations to ensure responsive, empathetic service. Empower staff by providing tools and training that enhance their ability to serve others. Travel to Quest facilities as needed to support staff and ensure consistent IT service delivery. Assist with staff training on IT systems and software to improve utilization, user confidence and efficiency. Uphold ethical standards in data privacy, cybersecurity, and digital accessibility. Foster a respectful, inclusive team culture that values diverse perspectives. Encourage respectful collaboration across departments and with external partners. Promote equitable access to technology and training across the organization. Lead the development and implementation of innovative IT solutions that solve business challenges. Oversee incident response and root cause analysis to prevent recurring issues. Encourage a mindset of continuous improvement and agile problem-solving within the team. Evaluate and adopt emerging technologies and strategies that align with business goals. Develop and maintain robust disaster recovery and data backup protocols to ensure business continuity. Evaluate current processes and standards to ensure they continue to meet Quest’s needs. Set and maintain high standards for IT operations, security, and service delivery. Ensure compliance with industry regulations and best practices. Drive strategic planning and execution of IT initiatives that support company growth. Monitor KPIs and performance metrics to ensure excellence in all areas of IT. Coordinate and support audits to ensure compliance with all regulatory requirements. Establish and enforce IT policies and procedures that align with organizational goals and compliance standards. Celebrate team achievements and recognize outstanding contributions. Ensure documentation, systems, and processes are maintained. Lead by example in professionalism, accountability, and attention to detail. Reflect on project outcomes to identify successes and opportunities for growth. Other duties as assigned. Qualifications 18 years of age or older required. Bachelor's degree in information technology/systems, computer science, or a related field. 7+ years of experience working in IT operations, supervising technology teams, and overseeing large information technology projects. Proficient in Windows PCs and Servers. Strong knowledge of security best practices. Understanding of how to effectively operate a help desk. Experience supporting Microsoft technologies, storage, and networking; Specifically, Cisco and Meraki Reliable transportation and a valid Driver’s License. Great customer service and interpersonal skills Communicate effectively to staff regarding computer advice and support. Good organization, time management and prioritization Manage multiple projects and duties simultaneously. Strong diagnostic and troubleshooting abilities Prior experience supporting, implementing and/or computer systems. Work under pressure effectively and efficiently. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Strong analytical and problem-solving skills. Handle highly confidential information/material appropriately. Equal Opportunity Employer/Disability/Veterans #J-18808-Ljbffr Quest, Inc.

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