Help Desk Specialist Job at Ambank Company, Sioux Center, IA

NTBJVjZ3Wks1R04yVHg1MGZTMDZCMEl1TUE9PQ==
  • Ambank Company
  • Sioux Center, IA

Job Description

Job Description

Job Description

Salary:

About AmBank Company

For over 50 years, we have been committed to providing our customers with high-quality products and exceptional customer service. Our goal is to make sure our customers have adequate tools to successfully manage their financial health. We are family owned and family oriented. You have a life outside of work, so we encourage flexibility to make sure you have a healthy work-life balance. We employ a large group of individuals who are living examples of our professional, yet fun culture. We are invested our communities and take great pride in the different ways we can volunteer and show our support.

The Opportunity

The Help Desk Specialist will serve as initial contact for employees seeking technical assistance via phone, email, support tickets, or in person. Diagnose and resolve technical issues through a combination of remote support tools and walking employees through processes. Help employees with Microsoft 365 products, as well as specific line of business applications. Escalate problems to other team members as necessary for good customer service, and follow up with employees to validate results.

COUNT ON TO:

  • Assist employees with PC issues, use of software products, printer issues, etc.
  • Triage tickets, communicate effectively with team members and employees
  • Understand Windows computer environment in Microsoft Active Directory Domain and Microsoft Intune management platforms
  • Troubleshoot and work with software manufacturers to address issues
  • Provide stellar customer support
  • Explain technical issues to non-technical staff for education and training
  • Perform other duties as assigned by supervisor and management

KNOWLEDGE AND SKILLS:

  • Bachelor’s degree or equivalent from a four-year college or university; or 3-4 years related experience and/or training; or equivalent combination of education and experience
  • Experience with common office and productivity applications
  • Computer and technical skills with an interest in problem solving
  • Troubleshoot software and computer issues
  • Ability to multitask
  • Learn and support in-house software
  • Communicate effectively in both verbal and written forms

Benefits

Healthcare (medical, vision, dental)

Competitive Compensation

Community Involvement Incentives

Flexible work hours

Paid Vacation & Sick leave

Paid Holidays

401(k) with matching contribution

Team Building Activities

Apparel Reimbursement

Our Values

Integrity

Dedicated

Community

Caring

Innovative

Job Tags

Holiday work, Remote job, Flexible hours,

Similar Jobs

Asian Health Services

Registered Dental Assistant On-Call Job at Asian Health Services

 ...health, case management, nutrition, and dental care to more than 50,000 patients in English...  ...Officer performs all duties of a Dental Assistant including assistance to the dentist and...  ...supervisor.Under general supervision, a Registered Dental Assistant may perform:Mouth... 

Christus Health

Cross-Modality Imaging Technician (Hiring Immediately) Job at Christus Health

 ...College of Medicine) is the only academic childrens hospital in San Antonio. Our highly specialized services meet the unique medical needs of children, from Pediatric and Neonatal Intensive Care to Childrens Emergency Services, the latest treatments for... 

Irwin Hyundai

Car Dealership Driver Job at Irwin Hyundai

 ...superior customer service skills Professional appearance and work ethic Positive outlook with a high-energy personality Valid driver's license and clean driving record We are an equal opportunity employer and prohibit discrimination/harassment without regard... 

Oregon Department of Transportation

Project Coordinator Job at Oregon Department of Transportation

 ...Were looking for someone to join our construction project management team! As our project coordinator, you will work with contractors daily to repair and...  ...meetings and assist with training.~Occasional hybrid remote work options available!~May require working long... 

xAI

AI Tutor - Portuguese (Full-Time) Job at xAI

 ...on and to contribute directly to the company's mission. As an AI Tutor specializing in Portuguese, your primary role will be to...  ...for Portuguese-specific data handling. Participate in various writing projects to enhance our generative AI models, with focus on Portuguese...