Job Description

General Manager Best Western San Diego Zoo (Salary $115K - $120K)

We are seeking a dynamic and resultsoriented General Manager to lead the Best Western San Diego Zoo/SeaWorld Inn & Suites. The ideal candidate will bring at least 3 years of experience as a General Manager in a branded hotel environment, with Best Western brand experience highly preferred . This role requires a leader who is financially savvy , with the ability to read, interpret, and present financial data to stakeholders, including ownership groups, corporate leadership, and subject matter experts.

The General Manager will be responsible for driving operational excellence, guest satisfaction, and team performance across all departments. A strong understanding of P&L (Profit & Loss) control is essential. The candidate must be able to analyze revenue streams and expense categories, identify financial trends and variances, and make strategic decisions to improve margins. They should demonstrate success in cost control and expense management, and be capable of holding hotel staff accountable for financial and operational performance. Clear and confident communication of financial performance in meetings and reports is critical. Experience leading multidepartmental teams and overseeing daily hotel operations is strongly preferred.

Core Responsibilities

• Practice a culture of guest service in all you do; promote courtesy, goodwill and a positive attitude in each and every encounter.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Coordinate special programs, functions and incentives to improve guest service.
• Work in a cooperative and friendly manner with fellow associates.
• Effectively lead the Executive Committee to reach the goals of the property.
• Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
• Ensure the property is compliant in all departments, growing the business year over year.
• Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
• Coach and develop leaders to exceed performance expectations.

Qualifications

• At least 3 years as a General Manager in a branded hotel environment.
• Preferably experience with the Best Western brand.
• Strong financial acumen, demonstrated ability to analyze P&L and make costcontrol decisions.
• Proven leadership of multidepartmental teams and daily operations.
• Excellent communication skills for presenting financial performance.

Employment Details

• Seniority level: Director
• Employment type: Fulltime
• Job function: Management Manufacturing
• Industry: Hospitality

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