Job Description

The Company

Ingles Markets began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Ingles Markets’ headquarters and distribution center are located just 15 minutes outside of Asheville, NC in the town of Black Mountain.

The Team

We are a lean team that services 27,000 employees across 6 states. We work hard as a collective team to ensure everything is accomplished, even if it is not in our job description. While we do take things seriously, we like to have fun while we are doing it, so we can create the most impact and difference that we can.

The Position

The General Liability Adjuster is responsible for handling claims involving store customers and other non-employees. They will provide quality customer service by expediting the handling of general liability, and property damage claims through investigations, evaluations, and negotiations.

Key Responsibilities:

• Ensure general liability claims are resolved quickly and fairly.
• Provide prompt service to customers with potential claims.
• Conduct liability investigations and make determinations consistent with state laws and precedents.
• Maintain reserves which properly represent liabilities.
• Conduct thorough investigations to drive optimal outcomes of claims.
• Review store video, witness statements, safety inspections to document proper liability investigation.
• Attend to inquiries, both written and verbal, within statutory requirements.
• Attend legal mediations and trials.
• Work closely with claimant attorneys and defense counsel to manage litigation.
• Respond to all correspondence in a timely manner.
• Evaluate all damages proven and supporting documentation to substantiate claims.
• Track time frames and set diaries as instructed or expected by claim handling guidelines.
• Negotiate settlements with claimants and issue checks for settlement payments and expenses.
• Secure settlement documentation including releases.
• Perform all other duties as assigned.

The Ideal Candidate:

• High School Diploma or equivalent required. Bachelor's Degree in a business-related field and 2+ years of general liability claim handling experience preferred.
• North Carolina state-issued adjusters license, preferred. If not licensed, new hire must obtain NC license within 6 months of start date, company paid.
• Working understanding of Claim Management Systems.
• Excellent skills with Microsoft Office applications.
• Able to operate various types of office equipment.
• Excellent interpersonal and communication skills, both written and verbal.
• Able to adapt quickly in a dynamic work environment.
• Moderate-to-high stress tolerance.

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