Job Description

Fraud Investigator

As a Fraud Investigator, you will play a critical role in identifying, investigating, and mitigating emerging and evolving fraud attacks across the business. This is a senior individual contributor role that operates with a high degree of autonomy and influence, supporting both team level and broader departmental fraud objectives.

You will work very closely with the Fraud Compliance Manager, Fraud Operations, AML, Compliance and the Chargeback team to analyze complex fraud activity, learn from past losses, and proactively strengthen fraud detection, investigations and reporting frameworks. This role requires a deeply curious, analytical, and investigative mindset, paired with strong collaboration skills and a continuous improvement mentality.

Fraud Investigation & Analysis

• Investigate new and emerging fraud attack vectors, identifying patterns, root causes and systemic gaps.
• Perform in depth analysis of fraudulent chargebacks to understand errors, control failures and decisioning opportunities that led to losses.
• Review historical fraud cases and prior incidents to extract actionable learnings and prevent recurrence.
• Serve as the primary point of contact for complex, high-risk and ambiguous fraud escalations, including cross-functional cases.

Strategy, Reporting & Risk Health

• Analyze FBG fraud health metrics to identify underlying trends, anomalies and early warning indicators of potential risk.
• Assist leadership in optimizing fraud strategy, including recommendations related to controls, tooling, workflows and investigative methodologies.
• Support and advance regulatory and compliance reporting through detailed account reviews, performance analysis and investigative findings.
• Partner closely with Fraud Compliance, AML and Compliance teams to ensure fraud investigations meet all regulatory and documentation standards.

Collaboration & Process Improvement

• Work cross-functionally with Fraud Operations, Chargebacks, AML, Compliance and Product/Payments partners to resolve complex fraud issues.
• Collaboratively suggest and drive improvements to day-to-day fraud investigations, escalation handling and team processes.
• Act as a subject-matter expert during fraud incidents, contributing insight, guidance, and investigative direction.
• Share learnings, trends, and investigative insights with leadership and peers to strengthen team capability and fraud readiness.

What Skills You Bring

• 4+ years of relevant fraud, payments risk, or AML experience, with demonstrated exposure to complex investigations.
• Deep understanding of KYC, fraud withdrawal platforms and geo location tooling.
• Strong investigative instincts with the ability to connect disparate data points into clear fraud narratives.
• Proven experience analyzing chargebacks, fraud metrics and investigative outcomes to drive improvements.
• Ability to operate independently on complex cases while collaborating effectively across teams.
• Strong written and verbal communication skills, with the ability to explain complex fraud issues to diverse stakeholders.
• Advanced analytical skills; strong proficiency in Google Sheets and familiarity with tools such as Tableau, Sigma, Snowflake and SQL.
• Understanding of gaming, payments, and transaction lifecycles; online sports betting or iGaming experience strongly preferred.
• Demonstrated curiosity, ownership and continuous-improvement mindset.
• Flexibility to work in a fast-paced, evolving regulatory environment.
• Ability to obtain and maintain licensing in multiple jurisdictions.

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