Job Description

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job summary

The Franchise Finance Manager serves as a subject matter expert for the financial aspects of the SERVPRO business model & operating system. This position is primarily responsible for refining work processes, creating training material, facilitating training sessions, and providing support to the franchise community.

The primary goal of this role is to enable SERVPRO franchise owners to implement the SERVPRO operating system in order to be as financially healthy and knowledgeable as possible , and to assist owners in using financial data to manage and grow their franchise. This position is also responsible for managing and directing financial team members and resources.

The Franchise Finance Manager will focus on continuously improving each financial aspects of the SERVPRO operating system with regular input and validation from subject matter experts at SERVPRO Headquarters and from the franchise community and will use those inputs to help train and promote the full and proper usage of the SERVPRO operating system.

You will

• Continuously validate, improve, and communicate the financial aspects of the SERVPRO operating system offered to the franchise community.
  • The operating system includes:
    • Recommended SERVPRO work processes.
    • Recommended organizational charts and defined roles and responsibilities for each position.
    • Business Intelligence tools & reports to analyze financial performance.
    • The SERVPRO Stages of Development model.
    • The SERVPRO Chart of Accounts.
    • Training programs & resources to efficiently develop effective owners, managers, and staff (this includes in-person and virtual self-lead training).
    • Franchise facing financial technology.
• Leverage the “Voice of the Customer ” by regularly consulting with franchise owners, managers, and consultants to help identify, prioritize, and validate all work products. In this case, the “customers” and are the franchise owners, managers, and Franchise Business Consultants in the field who use the SERVPRO operating system each day.
• Assist team to drive Key Performance Metric improvement in the franchise community. Identify areas of improvement that stand to have the biggest impact on franchise success. Then help execute a plan to capitalize on those opportunities with field consulting team assistance.
• Communicate recent deliverables and progress against team goals with all stakeholders. This includes the franchise community, Franchise Business Consultants and Specialists, Division Managers and Executive Management.
• Serve other teams within SERVPRO Headquarters when they need subject matter expert assistance to ensure alignment with franchise operations and communication to the field.
• Manage the delivery of franchise support which may occasionally require on-site assistance in the field.
• Regularly spend time in the field to see the operating system in action and better understand the “customer” experience.
• Facilitate finance classes, presentations, special training sessions, and workshops.
• Assist franchises with one-on-one support via support tickets, emails, and/or phone calls.
• Contribute to the continuing refinement of SERVPRO royalty reporting processes and policies, including identifying common issues and frequently asked questions from the franchise community and working with other impacted functions to propose potential solutions.
• Develop and grow a quality team through coaching, mentoring, and providing professional development opportunities.
• Complete additional projects and tasks as assigned.

You have

• Three years of experience with QuickBooks® Online or comparable software required. with a certification being preferred.
• Experience producing, interpreting, and teaching basic and advanced financial reports & ratios.
• Three years of experience working in a financial role analyzing financial statements and job cost data.
• Experience in bookkeeping or accounting in Restoration or Construction field preferred ; comparable experience in financial consulting or auditing will be considered.
• Experience leading training classes, facilitating live training events preferred.
• Project management experience preferred.
• Prior managment or supervisory experience preferred.
• Advanced knowledge of Microsoft Office; fluent in Microsoft Word, Excel, including pivot tables, and PowerPoint.
• Excellent written and oral communication skills, especially in conveying technical concepts to non-technical audiences.
• Bachelor’s degree in finance, accounting, or a related field.

Working conditions

• This position functions in a fast-paced corporate office environment
• The standard working hours for this position are Monday – Friday 8:00 am to 5:00 pm., but could include occasional evening or Saturday training facilitation.
• The average overnight travel requirement for this position is: 10% - 15%

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

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