Our Field Service Technicians experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for troubleshooting, repairing, and updating medical devices inside of hospitals, pharmacies and other clinical settings. The current product line being supported is an automated medication dispensing system. We are hiring ASAP. This is a PART-TIME, On-Call, Field Service Technician opportunity with approximately 20-25 hours per week. You will have a flexible schedule and an opportunity to grow and expand into new opportunities while earning supplemental income and learning the medical device industry. Responsibilities include troubleshooting and repairing existing devices and documenting the activities correctly; hardware parts replacement, software updates and calibrations; performing bi-annual or yearly preventative maintenance as determined by the customer; assisting in the installation and implementation of new devices at customer locations; conducting routine system checks and recording data from product tests after installation and configuration; maintaining and stocking parts and tools assigned by customer; being available on-call including nights and weekends; traveling locally for up to 2-3 hours to support customer needs; responding to and arriving at customer sites within the service ticket’s Service Level Agreement (within 4 hours, 8 hours, 12 hours, or 24 hours per the details of each ticket). Job requirements include intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems; preferred experience as a military technician, computer technician or other complex electronics technician; A+ certification preferred; beneficial experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT; strong communication skills and ability to provide exceptional customer support; active driver license and personal vehicle for job-related assignments; physical ability to push, pull, stoop, bend, and lift up to 70 LBS; ability to clear hospital vendor credentialing requirements, including proof of vaccination status. IQVIA helps customers drive healthcare forward in a challenging, fast-paced environment to accelerate results, improve patient outcomes, and unleash new opportunities.
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