Job Description

Join to apply for the Field Service Team Leader role at Stefanini Group

Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Job Description
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Job Responsibilities

• Create a cohesive team environment through consistent management
• Coach and counsel of direct reports including providing feedback including positive recognition, conduct performance evaluations, training, mentoring and handling discipline issues
• Write employee performance evaluations, deliver annual merit reviews, update employee journals daily, and performing other administrative tasks as assigned
• Perform root cause analysis and identify opportunities to improve efficiencies
• Ensure direct reports meet their goals and follow departmental processes
• Responsible for day to day operations of Service Desk
• Work with the Project and Senior Management Team for long term strategies and achieving Service Level Agreements (SLAs) set forth by client

Location: 671 S. Meridian Rd. Greenfield IN, 46140

Additional Notes: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills, Licenses, Knowledge, Education And Training Requirements

• Bachelor's degree or four year equivalent preferred but not required
• Minimum of 3-4 years' experience working in IT or BPO management role or some combination of 3-3 years in IT or BPO operations
• In-depth understanding of IT or BPO industry dynamics
• Critical thinking and problem solving skills
• High tolerance/evolved ability to lead and manage ambiguous situations
• Excellent relationship skills
• Superior verbal, written, facility and presentation skills
• Collaboration and team leadership abilities
• Effective time and project management skills
• ITIL Foundations experience a plus (for ITO Service Delivery)
• Attendance and schedule adherence are requirements of this position
• Some travel will be required between the Indianapolis and Greenfield offices
• May require additional project-specific training

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: IT Services and IT Consulting

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