Job Description
Description Position Summary: Performs the export administration and distribution activities for his/her area to ensure internal and external partner and customer satisfaction in line with the procedures, the guidelines, KPI, import/export regulations and in close collaboration with the other departments. Perimeter can include raw materials, services and reverse logistic.
Primary Duties: - Manage and optimize the export flow of your international client and partner portfolio with complete autonomy, ensuring smooth and efficient management in a constantly changing environment.
- Organize and coordinate transportation (land, sea, air) with our service providers, incorporating a responsible and sustainable approach.
- Manage all necessary export documentation with rigor and efficiency.
- Handle logistics complaints and implement corrective actions to improve service quality.
- Anticipate needs and ensure product availability through proactive communication and rigorous customer relationship management.
- Ensure alignment and communication with business decision makers
- Work collaboratively with Replenishment Planner to ensure consistent and effective replenishment of subsidiaries
- Maintain basic master data related to your flow
- Analyze KPI related to your flow, searching for root cause and proposing action plans where appropriate
- Lead appropriate governance / SIM / Community.
- Support other team members for back-ups
- Actively participate in a continuous improvement process, proposing innovative solutions to optimize our processes and reduce wasted time and energy.
Experience, Knowledge, Skills and Abilities: - Bachelor's degree in Supply Chain or Business, with 2 years of experience in planning, inventory management or logistics flows experience, or Associate's Degree in Supply Chain or Business with 4 years experience in planning, inventory management or logistics flows experience .
- Proactive mindset with the ability to take initiative and resolve unexpected challenges.
- Thorough understanding and adherence to processes in Logistics, Customs, Shipping, Transportation, and International Trade.
- Strong interpersonal and collaborative skills, with a talent for coordination and clear communication.
- Analytical thinker with a proactive approach to monitoring and improving KPIs.
- Skilled in impact analysis, solution development, and leading action plans.
- Capable of facilitating cross-functional teamwork in complex scenarios, with an innovative and influential approach to problem-solving.
- Curious and motivated to thrive in a diverse, international, and multicultural setting.
- Fluent in English; proficiency in French is an asset.
- Proficient in SAP and Microsoft Office tools.
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