Job Description

Healthcare Without Rival

Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions. 

Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations. 

Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for an Epic – CAD Instructional Designer to join our team in Brentwood, TN.

About the role:  The primary responsibility of this position is to develop training material, modify/improve current curriculum, and work with stakeholders on process improvements for various clinical applications support by CAD. This includes the creation of learning content that will be delivered in person or virtually via LMS, facilitating new processes/upgrades, and participating in designing workflows. Instructional Designers will also collect and report on valuable feedback from trainees.

Essential Functions:

• Creates engaging technical education training content for various clinical applications supported by CAD
• Collaborates with team to develop skills enhancement training
• Tests lesson plans and training environment build
• Ensures training materials are up-to-date, making updates as needed
• Facilitates study halls and personalization labs for attendees
• Administers end-user proficiency assessments and in-system checklists
• Supports end users with at-the-elbow go-live support as requested
• Administers post-live refresher, optimization, and skills-enhancement application training
• Provides support and troubleshoots issues that arise in the training environment
• Assists with application “Super User” Programs
• Secures training rooms, workstations, printers, projectors and screens, barcode scanners, and other equipment needed for classroom training as required.
• Creates scalable training solutions
• Determines the optimal way to deliver new system information to end users before upgrades
• Works with team to create a series of refresher training classes to be implemented immediately following go-lives
• Plans and executes a successful training program to be implemented after a system go-live
• Outlines and creates additional educational plans as directed by manager
• Assesses risks and issues associated with the training program

Job Requirements: 

• Bachelor’s degree in a related field preferred.
• Certification in Epic Systems applications is a strongly desired (Ambulatory, Curriculum Development, Access, etc.). 
• 2 - 4+ years of experience in a technical training compacity.
• Experience in training Epic enterprise implementation environment.
• Experience in training clinical applications
• Healthcare experience preferred (clinical documentation, front desk/registration documentation, and ambulatory clinic setting).
• Experience in learning management systems (LMS).
• Experience with project management, adult education, and curriculum delivery.
• Experience with Adobe Captivate and HealthStream is a plus.

Preferred Experience: 

• Clear and effective communication skills, both written and verbal
• Ability to quickly adapt to changes in the curriculum and the training environment.
• Comfort using computers and the ability to quickly master new software programs.
• Proficiency in Microsoft applications (Excel, PowerPoint, and Word)
• Capacity to manage multiple competing objectives and to clearly communicate results
• Ability to lead others and to communicate the importance of training to all stakeholders
• Uses critical thinking skills to support educational implementations
• Facilitates staff education regarding software applications
• Identifies opportunities for process improvement in support of operational initiatives
• Strong organizational and coordination skills; ability to sequence activities logically
• Ability to develop and adhere to time schedules in order to meet project deadlines
• Interpersonal skills to function well in administrative, management, and patient care environments.
• Ability to work effectively with staff that have a wide range of seniority.

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you. 

Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

For individuals living in California, Colorado, Washington; as well as, for individuals living in or reporting to New York State only, Premise Health is required to include an estimate of the salary and benefits for this role. While a number of factors influence salary, our estimated California, Colorado, Washington, and New York compensation is $60,000-$70,000. Please note, this is a general guideline and your experience qualifications, geographic location, and other factors will be taken into consideration. For more information regarding the benefits we offer, please visit our career site, jobs.premisehealth.com/benefits.

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