District Service Manager Job at Securitas Electronic Security, Cincinnati, OH

NjBvYzRnZE02bTEzU2gxemZDOCtDRWN2TXc9PQ==
  • Securitas Electronic Security
  • Cincinnati, OH

Job Description

Securitas Technology, part of Securitas AB, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services. 

As the Electronic Security District Service Manager for Securitas Technology , you will work as a member of the service business team and provide leadership to a technician workforce of 35 + associates. You will manage demanding day-to-day service operational issues in the delivery of quality solutions to our customers.  

Hire and develop capabilities of service technicians and sub-contractors while managing and controlling performance and labor costs. Increase and maintain service contract base and drive Time and Material revenue through customer visitations, account strategy development, and improve overall customer satisfaction. You must also ensure technical performance metrics and quality goals are met or exceeded while implementing and monitoring key processes established by the team . You will have direct responsibility for revenue generation and an operating budget.  

Some essential functions of this position include:  

  • Assure customer satisfaction levels for service and security systems are met or exceeded throughout assigned territory.
  • Manage the performance of the workforce to meet or exceed customer satisfaction expectations.  
  • Manage overtime, direct labor costs, billed work and parts inventories to meet financial goals.  
  • Maintain proper staffing levels by recruiting and hiring competent individuals necessary to accomplish team goals.  
  • Develop capabilities of the workforce assigned within the team territory to ensure they are trained, productive and proficient to meet or exceed our customer's needs.  
  • Responsible for retention and growth of revenue and profit for the Business Team.  
  • Ensure compliance to corporate policies and procedures regarding safety including OSHA, as well as, the safeguarding of proprietary and confidential information and protection and control of corporate assets (i.e. buildings, inventories, vehicles, etc.).  
  • Provide workforce the resources to fulfill their responsibilities.  
  • Ensure workforce properly maintains vehicles.  
  • Responsible to implement and maintain quality systems within the team territory.  
  • Schedule and meet with customers to ensure customer satisfaction levels are being met or exceeded.  
  • Participate with Sales, Systems, and Service and Support associates at various levels to develop account strategies and action plans that contribute to the overall success of the Business Team.  
  • Effectively function within and support a Team based environment.  
  • Work with remote Workforce cell teams to insure development in team concepts  


Job Requirements:  

  • Minimum of a Bachelor's Degree in Engineering, Systems, Marketing, Business Administration or Management, or equivalent experience.
  • 5+ years of Electronic Security industry technical service/installation experience  
  • Minimum 2 years operations and people management experience required  
  • Highly motivated, self-directed individual with sound business skills  
  • Proven leadership, oral/written communication and problem solving skills  
  • Ability to work evenings and weekends, when necessary  
  • Experience managing a P&L and growing customer service base  
  • Familiar with UL Certification process and issuing certificates  
  • Experience working in/with intrusion systems, access control, video systems and fire systems application – services procedures  
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

Job Tags

Contract work, For subcontractor, Remote work, Weekend work, Afternoon shift,

Similar Jobs

Allen Spolden

Clinical Research Associate 1 Job at Allen Spolden

 ...Job Description Responsible for providing Clinical Research support for all clinical trials. Under the direction of supervisor or designee...  ...and adherence to GCPs ~1-2 years of clinical research experience or equivalent experience or training ~ Strong attention to... 

Robert Half

Tax Manager - Public Job at Robert Half

 ...client is looking for a highly experienced Tax Manager to join their team in Central Kentucky. This role is ideal for a Certified Public Accountant with extensive expertise in tax planning and compliance for high-net-worth individuals, trusts, estates, and complex investment... 

Rank Rise Marketing

Senior Web Designer Job at Rank Rise Marketing

 ...Direct message the job poster from Rank Rise MarketingSenior Web Designer (On-site - Fort Collins, CO)About UsRank Rise Marketing is a...  ...want to hear from you.Please note: This is an on-site role. Remote applicants will not be considered.What We OfferUnlimited PTO... 

Food Lion

FT Perishable Associate- Food Lion Job at Food Lion

Join to apply for the FT Perishable Associate- Food Lion role at Food Lion2 days ago Be among the first 25 applicantsJoin to apply for the FT Perishable Associate- Food Lion role at Food LionGet AI-powered advice on this job and more exclusive features.Category/Area... 

SLA Worldwide

Web and Graphic Designer Job at SLA Worldwide

 ...Job Description: Web & Graphic Designer Location: Nashville, TN Reports to: Marketing Manager About SLA Worldwide: SLA Worldwide is a dynamic agency specializing in elevating restaurant and retail brands through innovative marketing, digital storytelling, and...