Desktop Support Technician Job at Murtech, Birmingham, AL

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  • Murtech
  • Birmingham, AL

Job Description

Job Description

Job Description

Desktop Support Technician

Pay Rate: $16.00/HR W2

Hours: Mon-Fri, 9am-1pm

Location: Birmingham, AL

Duration: Contract

As an Onsite, Deskside Support Tech your primary responsibility will be servicing and maintaining computer-related products such as desktop and laptop computers, peripherals, standard software, networking devices and client proprietary applications and software.

  • You will perform activities associated with PC and Printer refresh. Imaging, Installing, and diagnosing computer-related products.
  • You will be directed by the Help Desk, Service Desk, or script using standard methods, techniques, and tools.
  • You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
  • Provides support for software, hardware and networking support for desktops, laptops and peripherals.
  • Performs installs, moves, adds and changes as required.
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Ensures customer satisfaction throughout the service delivery transaction.
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
  • May need to respond to a service activity off-site, a few satellite locations in the area.

Job Tags

Contract work,

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