Job Description

Job Description

Job Description

Job Title: CWR-Customer Service Rep I
Location:  Tucker, Georgia 30084
Schedule & Shifts

• Must be available Fridays and Saturdays
• Guaranteed day off on Sunday
• May rotate between:
• First Shift : 6:00 AM – 2:30 PM
• Second Shift : 12:00 PM – 8:30 PM

Pay Rate: $18.50

JOB DESCRIPTION:
This role is not your typical call center job. As a Customer Service Representative in our Tucker warehouse, you’ll work directly with our in-home delivery driver teams, helping them stay on schedule, solving issues as they arise, and speaking with customers when needed. You’ll support real-time dispatch, handle phone-based communication, and ensure the operation runs smoothly throughout the day.

We’re looking for someone bilingual ( preferred ) in Spanish, dependable, and assertive — ideally a mature individual with some hands-on experience in areas such as appliances, furniture, warehouse work, or handyman tasks. You don’t need to install appliances, but understanding what the teams are doing in the field is a big plus. In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver to customers. We’re a company where you can continually advance your career, no matter what your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

RESPONSIBILITIES

Driver Communication

• Stay in phone contact with driver teams while they’re out delivering.
• Help them troubleshoot issues, stay on schedule, and report back delays or exceptions.
• Follow up on missing updates or miscommunication, and escalate to the contractor when needed.

Customer Support

• Speak with customers when the driver team can’t explain something or when there’s an issue in the home.
• De-escalate frustrated members and provide clarity in both Spanish and English.
• Act as a helpful bridge between the customer and the driver team.

End-of-Day Check-In (Primarily for Second Shift)

• Guide driver teams when they return to the warehouse at the end of the day.
• Make sure they drop off trash and haul-aways in the correct areas.
• Ensure they check in with Costco staff before leaving.

Team Support

• Work alongside the Lead CSR to cover phones, track updates, and document issues.
• Communicate problems or delays to the Lead or Operations Manager as needed.

QUALIFICATIONS

 

• Fluent in Spanish and English — must be able to speak and understand both.
• Comfortable using the phone all day in a fast-paced environment.
• Strong and confident communicator — someone who can stay calm but firm with the driver teams.
• Dependable and flexible with shift start times and duties.
• Basic computer skills (email, Excel, GPS tracking tools, etc.).

Preferred Background

• Prior experience in dispatch, warehouse, delivery, or logistics.
• Hands-on background in handyman work, furniture assembly, or appliance delivery/install.
• Familiarity with Descartes, CLX, or similar systems is a plus.

Category Code: JN00
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Company Description

CRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements.

Company Description

CRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements.

Job Tags

Contract work, For contractors, Flexible hours, Shift work, Sunday, Day shift, Saturday, Afternoon shift,

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