What about your team?
We are a small but growing team of Customer Success managers who work autonomously, but with a strong sense of team to support and back each other up when needed.
We work with key values such as trust, speed, kindness, and assuming good intent.
What will you be doing?
Elevate client relationships to new heights by assuming full responsibility for their success, expertly overseeing onboarding, comprehensive training, fostering rapid adoption, helping with questions, and consistently attaining exceptional levels of customer satisfaction.
Cultivate and sustain a trusted strategic advisor relationship with clients, proactively spearheading the continuous delivery of value and optimizing their utilization of our products and services for maximum benefit.
Maintain a keen awareness of current events and trends within the industry, diligently track and analyze relevant developments, and discern opportunities, potential challenges, and market insights.
Leverage this intelligence to inform and enrich customer success strategies and initiatives, ensuring their alignment with the ever-evolving landscape of our sector.
Showcase exceptional communication skills to proficiently interact with senior-level management, both within the organization and externally, to cultivate a profound understanding of customer needs.
Take proactive ownership of customer success metrics and data management, adhering meticulously to established protocols and guidelines. Ensure the meticulous upkeep of accurate, real-time records, dedicatedly supporting analysis, reporting, and informed decision-making processes.
Evaluate the customer journey, identifying key touchpoints and assessing how they are supported, while adopting a consultative approach to assist clients in overcoming challenges and achieving their goals effectively.
Analyze C-Sat/NPS surveys, meticulously identifying areas for improvement and providing actionable insights to drive continuous enhancements in customer satisfaction and loyalty.
Collaborate closely with the sales and marketing teams to effectively gather customer references, conducting in-depth interviews and leveraging customer success stories to develop compelling case studies that highlight the value and impact of our products and services.
Who are we looking for?
You have exceptional written and spoken English
You have a minimum of 2+ years of relevant work experience as a customer success manager or relatable experience
You have Google Workspace experience
You have excellent communication skills
You have strong organizational skills
You can handle confidential information
You have the ability to work swiftly with a high sense of urgency and be comfortable with shifting priorities and deadlines
You are a self-starter, quick learner and highly organized with attention to detail
You have the ability to follow up; know what’s going on at all times and respond quickly
You are flexible, patient, persistent and have a team spirit attitude
Bonus Track!
You have experience using Salesforce, Asana and Customer Success platforms such as Vitally to manage day to day work
What do we offer?
100% Remote work (Work from wherever you want!)
Competitive USD salary
High-Speed Internet expenses allowance
Generous Paid time-off (Vacation Time!)
Additional 17 Flex Days (to use in national holidays or personal matters)
People Team Partner (to target your roadblocks and customize an action plan for your career path)
Buddy Program
Virtual After-Office Activities
Diverse Culture & Inclusive environment
Benefits Package [if applicable]
Paid Family Leave [if applicable]
Why work with Finalis?
We are a fast-paced startup which will enable you to develop skills quickly and work in an entrepreneurial culture where pushing limits and taking risks is everyday business. As we have Finalists from different countries and cultures, we encourage our team members to develop their soft skills, boosting their ability to adapt themselves to different backgrounds.
Finalis’ values:
Deliver with Integrity
Dream Boldly
Empower through Leadership
Value Learning
...About the Job Must have a New Jersey Esthetician or Cosmetology License Have a Passion for Waxing? If you have a passion for waxing, we invite you to join our fast-growing team of Wax specialists and Estheticians. As a Wax Specialist, you will be responsible...
...providing optimum patient care. Use your skills to make an impact Required Experience/Skills: Diploma, Associate or Bachelor Degree in Nursing Minimum of one year nursing experience preferred Strong med surg, ICU, ER, acute experience Home Health...
...Job Description Job Description Hill Country Community Action Association, Inc. Head Start Job Description JOB TITLE : Head Start Teacher (12 month) FLSA STATUS: Non-exempt REPORTS TO : Teacher/Director, Site Director or Designated Coord. REVISION DATE...
Swan Mountain is looking for a detail-oriented Purchasing Manager for our Flathead Valley and Swan Valley locations. Duties include inventorying food and supply stock, generating shopping lists, shopping for goods in store, placing bulk orders online and by phone, receiving...
...Cosmetologist and/or Barber to join our team. We are offering a $300 CASH SIGNING BONUS to qualified candidates (a few simple... ...kids and parents alike. What do we offer employees? Tips paid in cash daily Great hours (No more late nights!) Potential for retail...