Customer Service Supervisor Job at Kion, Boulder, CO

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  • Kion
  • Boulder, CO

Job Description

Job Description

Job Description

Salary: $65,000-$74,000 + commissions DOE

About Kion

Our purpose is to empower people to live a joyful, adventurous, and fulfilling life. We are an eCommerce dietary supplement and functional food company.

Job Overview

As a Customer Service Supervisor you will be working directly with the Retention Manager at Kion, primarily focused on customer satisfaction. Responsibilities include: managing internal CS team member(s) and international contractors, Amazon and third-party ecommerce customer relations, customer communication, sales & account management, and develop a comprehensive knowledge of our products in order to better inform our customers and answer their questions.

The Right Fit

Culturally, as a team of individuals we value

  • Do Your Best: solution-oriented, resourceful, proactive creativity, hard-working, pride in the quality of ones efforts, respect for deep work, be a team player
  • Desire for Self Awareness: believe that we are always growing and developing; desire to understand ones own drives, impulses, feelings, thoughts, and behaviors
  • Passion for Professional Growth: enjoy new challenges; committed to growing a great company and having a big impact; excited about mastering your domain
  • Fun Loving: doesnt take oneself too seriously; have fun; feel and express joy
  • Courageous Communication: candor in difficult situations; openness to communicate in new ways; willingness to listen deeply

To be successful in this role, we are looking for candidates who are:

  • Very organized , excels at time management
  • 4+ years of customer service experience communicating with customers via phone, email and live chat
  • 2+ years of experience working with CRMs and returns platforms
  • 2+ years of sales experience in the DTC industry
  • Prior work experience managing a team
  • positive, and have an outgoing attitude.

Job Details

  • Full-time, $65,000-74,000/annually + commissions, DOE;
  • Hybrid Work Schedule
  • Based in North Central Boulder; relocation not available
  • Medical, Vision, and Dental Insurance;
  • Paid Time Off + Holidays;
  • Team adventures, retreats, and parties;
  • Monthly phone stipend;
  • Discounted and free supplements; and
  • Exceptional opportunities for professional growth.

*Please note - we have an extensive interview process consisting of an online video interview, Zoom video conference interviews, in office group meetings, and a paid assessment.

Job Tags

Holiday work, Full time, For contractors, Work experience placement, Relocation,

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