Customer Service Representative (Bilingual) Job at Community Choice Financial Family of Brands, Phoenix, AZ

NDBNVjZRVkw0Mk53VGh0d2ZpczdDa01oTmc9PQ==
  • Community Choice Financial Family of Brands
  • Phoenix, AZ

Job Description

Job Description

Job Description

Overview

At Speedy Cash, we’re more than a financial service provider; we’re a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, you’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store experiences.

Responsibilities

Forge connections with customers to cultivate lasting relationships that drive repeat business.

Skillfully review, validate, and process customer transactions with accuracy including check cashing, money transfer, and customer payments.

Proactively maximize customer success by offering personalized financial services that fit their lifestyle.

Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system.

Build new business by completing inbound and outbound call campaigns daily.

Assist in customer account management and collections by accepting payments, monitoring, and managing customer appointments.

Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.

Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.

Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.

Engage in ongoing training and remain updated on our evolving products and processes.

Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.

Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

Qualifications

  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Professional demeanor with customers and peers
  • Meticulous attention to detail and ability to accurately enter data
  • Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
  • Must be at least 18 years of age
  • Background check required (subject to applicable law)
  • Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

  • Experience in check cashing, document verification, and/or money order processing
  • Prior cash handling, cash drawer/vault management experience
  • Bilingual (English/Spanish) is a plus and may be required for certain locations

Job Tags

Hourly pay, Full time, Local area,

Similar Jobs

Supplemental Health Care

Therapist / Occupational Therapist / Georgia / Occupational Therapist - School Based Job Job at Supplemental Health Care

 ...Description:Supplemental Health Care is working with a school district in Atlanta, Georgia to hire Occupational Therapists. For more than 30 years, weve specialized in...  ...current needs and long-term career goals.School-Based Occupational Therapist Contract Details:$38.50 $... 

HMG Careers

Customer Service Sales Representative Remote Job at HMG Careers

 ...into management roles. You will work remotely to serve clients and offer valuable...  ...help others: provide valuable advice and services. Effective Communication Skills: your...  ...connect with others is crucial. Sales or customer service experience is advantageous but... 

NORTHWEST CHILDREN'S CENTER

Early Childhood DC - Assistant Teacher Job at NORTHWEST CHILDREN'S CENTER

 ...assisting in activities to improve the overall care and quality of education. S/he must be able to communicate, listen and work well with...  .... Nice To Haves experience and course work in early childhood education Benefits holiday paid vacation after first year... 

Pizza Hut

Pizza Hut - Crew Member - Urgently Hiring Job at Pizza Hut

Pizza Hut - Orange Beach is looking for a full time or part time crew member to join our team in Orange Beach, AL. As a Pizza Hut - Orange Beach crew member, you can be the smiling face that greets and serves our guests or a cook who makes things happen in the kitchen.... 

Three Pillars Recruiting

Senior Managing Director (DC) - Public Relations (B2B) & Government/Public Affairs Startup Job at Three Pillars Recruiting

 ...clients is looking for a Senior Managing Director to join their team The ideal candidate...  ...companies in corporate communications, external relations, brand marketing, and/or public affairs,...  ...all the time.You aren't afraid of government agency alphabet soup and know the...