CUSTOMER SERVICE REPRESENTATIVE Job at Personnel Services, Brownwood, TX

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  • Personnel Services
  • Brownwood, TX

Job Description

Job Description

Job Description

CUSTOMER SERVICE REPRESENTATIVE

Annuity

Monday - Thursday

8:00 am - 5:00 pm

Friday

8:00 am -2:30 pm

$14.88 per hour

ESSENTIAL JOB FUNCTIONS

  • Answer incoming telephone inquiries in a professional, accurate and comprehensive manner
  • Respond to basic questions from insured and agents.
  • Prepare correspondence and other policy documents as needed.
  • Manages and utilizes time effectively to ensure the required service levels, quality and customer satisfaction standards are met.
  • Efficiently utilizes information and guidance to customers.
  • Effectively operates systems and applications including computer desktop, Microsoft Outlook, call center specific phone systems and the Internet.
  • Process transfers of annuities from out company to other companies
  • Send outgoing transfer reports to TPA company
  • Process initial documentation upon claim reporting
  • Perform other duties as requested by management.
  • Maintain regular and punctual attendance.

JOB REQUIREMENTS

  • High school degree or equivalent training or experience in a business-related field, or a minimum of six months related work experience is required.
  • Prior customer service experience preferred.
  • Ability to review, record and organize written data from a variety of sources.
  • Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment, are required.
  • Ability to handle confidential and proprietary information is critical. Ability to maintain confidentiality of customer and company information.
  • Must be able to type a minimum of 25 WPM.
  • Successful completion of Proficiency Assessments.
  • Ability to work in a team environment to develop integrity, trust and respect of coworkers at all levels.
  • Proficiency with computers is mandatory. Knowledge of Microsoft Outlook and keyboard shortcuts is desired.

Job Tags

Hourly pay, Work experience placement,

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