Job Description

Customer Service Representative

JOB-10045193

Anticipated Start Date

Oct. 28, 2025

Location

Houston, TX

Type of Employment

Contract

Employer Info

Our client is a provider of electrical, industrial, communications, maintenance, repair and operating (MRO), and original equipment manufacturer (OEM) products, as well as construction materials and advanced supply chain management/logistic services. With nine distribution centers and roughly 500 branches worldwide, they are a global strategic partner who efficiently and consistently supports customers’ operations, wherever they are located.

Job Summary

Our client is seeking a Customer Service Representative to handle order processing in SAP, coordinate with internal teams, manage vendor invoices, and support KPI reporting. At least one candidate must speak Spanish to assist the Mexico customer base. Rail experience is a plus.

Job Description

• Handle all CS activities, which include order processing in SAP system
• Working with other teams to oversee orders
• Vendor invoice processing
• Reporting for KPIs
• Supporting client growth (business line/department)

• Build strong customer relationships, loyalty, and retention through exceptional sales/service and the presentation, awareness, and understanding of our active product portfolio
• Drive customer centricity and growth of existing account base through proactive customer service and customer satisfaction.
• Place outbound calls to new and existing accounts, identifying opportunities, decision makers, and related customer service needs
• Track order activity and alert appropriate staff of any potential delivery problems. Expedites the delivery of selected orders
• Coordinates with commercial teams, technical development engineers, and supply chain staff, researching and obtaining resolution of a variety of customer complaints and issues
• Help develop and implement strategies for driving process improvement
• Facilitate root cause/corrective action communication with the field and customers
• Quotes lead times to customers on orders
• Independently handles routine problems such as the coordination of product delivery or errors in the type of product delivered
• Handle all customer service activities with a focus on efficiency and accuracy
• Process customer orders using the SAP system
• Process vendor invoices in a timely and accurate manner
• Generate and maintain reports to track Key Performance Indicators (KPIs)

Skills Required

• Spanish required for 1 of 2 (At least 1 of 2 candidates to be a *Spanish speaker to deal with the MX customer base)
• Rail knowledge a plus
• Excel - Intermediate or Advanced Required (VLookup, pivot tables, etc.)
• Organization and self-starter skills are critical
• Knowledge and understanding of supply chain process, materials planning, and logistics
• Experience working with SAP software (SAP ECC Sales & Distribution)
• Computer proficiency with the Microsoft Office suite (especially Excel/ PowerPoint)
• Good communication and interpersonal skills
• Ability to interact with customers in a helpful and friendly manner
• Ability to work well in a team environment
• Ability to set priorities and manage time in a dynamic work environment
• Strong Excel skills

Education/Training/Certifications

• Bachelor's degree in supply chain management or logistics preferred, may be substituted for experience 2-3 years

Additional Requirements

• Work Hours:
  • Hybrid schedule, typically remote (Monday to Friday)
  • May be required to work onsite up to 5 days a week during training or as directed by management

Pay Rate/Salary

• $30.00 - $35.00/hr. depending on experience

HireResource Staffing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.

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