Customer Service Representative Job at Dynamics ATS, Remote

NWtNYzZBUk41bVp4U1IxM2VTUTlEa2doTXc9PQ==
  • Dynamics ATS
  • Remote

Job Description

Customer Service Representative

 

JOB-10045193

 

Anticipated Start Date

Oct. 28, 2025

 

Location

Houston, TX

 

Type of Employment

Contract

 

Employer Info

Our client is a provider of electrical, industrial, communications, maintenance, repair and operating (MRO), and original equipment manufacturer (OEM) products, as well as construction materials and advanced supply chain management/logistic services. With nine distribution centers and roughly 500 branches worldwide, they are a global strategic partner who efficiently and consistently supports customers’ operations, wherever they are located.

 

Job Summary

Our client is seeking a Customer Service Representative to handle order processing in SAP, coordinate with internal teams, manage vendor invoices, and support KPI reporting. At least one candidate must speak Spanish to assist the Mexico customer base. Rail experience is a plus.

 

Job Description

  • Handle all CS activities, which include order processing in SAP system
  • Working with other teams to oversee orders
  • Vendor invoice processing
  • Reporting for KPIs
  • Supporting client growth (business line/department)
  • Build strong customer relationships, loyalty, and retention through exceptional sales/service and the presentation, awareness, and understanding of our active product portfolio
  • Drive customer centricity and growth of existing account base through proactive customer service and customer satisfaction.
  • Place outbound calls to new and existing accounts, identifying opportunities, decision makers, and related customer service needs
  • Track order activity and alert appropriate staff of any potential delivery problems. Expedites the delivery of selected orders
  • Coordinates with commercial teams, technical development engineers, and supply chain staff, researching and obtaining resolution of a variety of customer complaints and issues
  • Help develop and implement strategies for driving process improvement
  • Facilitate root cause/corrective action communication with the field and customers
  • Quotes lead times to customers on orders
  • Independently handles routine problems such as the coordination of product delivery or errors in the type of product delivered
  • Handle all customer service activities with a focus on efficiency and accuracy
  • Process customer orders using the SAP system
  • Process vendor invoices in a timely and accurate manner
  • Generate and maintain reports to track Key Performance Indicators (KPIs)

 

Skills Required

  • Spanish required for 1 of 2 (At least 1 of 2 candidates to be a *Spanish speaker to deal with the MX customer base)
  • Rail knowledge a plus
  • Excel - Intermediate or Advanced Required (VLookup, pivot tables, etc.)
  • Organization and self-starter skills are critical
  • Knowledge and understanding of supply chain process, materials planning, and logistics
  • Experience working with SAP software (SAP ECC Sales & Distribution)
  • Computer proficiency with the Microsoft Office suite (especially Excel/ PowerPoint)
  • Good communication and interpersonal skills
  • Ability to interact with customers in a helpful and friendly manner
  • Ability to work well in a team environment
  • Ability to set priorities and manage time in a dynamic work environment
  • Strong Excel skills

 

Education/Training/Certifications

  • Bachelor's degree in supply chain management or logistics preferred, may be substituted for experience 2-3 years

 

Additional Requirements

  • Work Hours:
    • Hybrid schedule, typically remote (Monday to Friday)
    • May be required to work onsite up to 5 days a week during training or as directed by management

 

Pay Rate/Salary

  • $30.00 - $35.00/hr. depending on experience

  •  

 

 

HireResource Staffing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.

 

 

 

Job Tags

Full time, Contract work, Work at office, Remote work, Worldwide, Monday to Friday,

Similar Jobs

Universal Environmental Services (search conducted by Drive ...

CDL A Local Roll Off Drivers in Ocala, FL Job at Universal Environmental Services (search conducted by Drive ...

 ...Job Description Job Description Universal Environmental Services is hiring CDL A Local Roll Off Drivers in Ocala, FL . Drivers will be locally hauling used oil materials. Universal Environmental Services is the leading used oil collector and processing company in... 

K12 Coalition

Educational Consultant Job at K12 Coalition

 ...outcomes. We tackle many of todays toughest education obstacles, including teacher...  ...preparation, professional learning, curriculum, consulting, and strategic planning. K12 Coalition...  ...our direct support.Location: This is a remote position. Due to the location of client... 

Outlier AI

Copywriter - Remote Job at Outlier AI

 ...advancements for the world's leading AI labs and large language model builders. Weve built a best-in-class remote work platform for our freelance contributors to provide valuable, specialized skills, and we in turn strive to provide them with a positive experience based on... 

Team Nexa Insurance Solutions

Life Insurance Agent with Lead System Job at Team Nexa Insurance Solutions

 ...Time About the Opportunity Team Nexa Insurance Solutions is expanding nationwide and...  ...professional career serving families with life insurance solutions. Whether you are licensed...  ..., Transamerica, and more , giving our agents access to multiple competitive products... 

Dawar Consulting

Audio SQA Engineer Job at Dawar Consulting

 ...Audio SQA Engineer Our client, a top leader in consumer electronics, is looking for an Audio SQA Engineer to be based out of Culver City/Los Angeles, CA. Duration: Long Term Contract. We need an Audio SQA Engineer committed to quality and passionate about customer...