Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...EHC is currently looking for a Heavy-Duty Equipment Mechanic for a client in south Houston, TX. Job Summary: Performs mechanical... ...electrical schematics Able to read and understand hydraulic schematics Knowledge of hydraulic and electrical systems and...
...Consulting Group is seeking a travel Speech Language Pathologist for a travel job in Seattle,... ...Dysplasia, Hearing Impairments, Sign Language, Voice (preferred) Adaptive Equipment... ...Studies, International Dysphagia Diet, Interpreting Modified Barium Swallow Studies, Oral...
...Cilium, is the choice of numerous, industry-leading, global organizations.**Meet the Team**Cisco Isovalent is seeking a proactive Release Manager to own the release process for the Isovalent / Hypershield Platform. This role is vital to ensuring a seamless product...
Overview We are seeking a highly skilled SAP BASIS Consultant based in California City. You will be responsible for providing SAP BASIS support and expertise to our clients.Responsibilities Bring at least 5 years of hands-on experience as a rockstar SAP BASIS Consultant...
...Home Daily! WALMART Account 3 months exp required! WILL WORK WEEKENDS! Night shift ! NO TOUCH FRIEGHT!4 months experience required! Must have a clean record!NO SAP DRIVERS ! Pays 1320.00a week! Highlights: Daily Home time Drivers on this local job will...