Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...engineering tools and program processes from its North American Headquarters in Novi, Michigan. IAV is currently seeking a Sales Operations Assistant at our North American Headquarters in Novi, Michigan. Why Join Us: At IAV, you'll be part of a global leader in...
...life insurance, paid vacation/holidays*, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during...
...If so, then we want YOU to join our LAZ family! We are an employee first company who care about you and what you think! Why LAZ Parking? Location: Tulsa International Airport Compensation: $12/hr plus tips! Full-time Available Schedules Valet Attendant...
...Career Journey? Join a trailblazing company that empowers you to work from anywhere, learn from industry leaders, and achieve top... ...with clients and meet them where they are most comfortable: their homes. Who We Are American Income Life was founded with $25,000...
...Family Practice - Sports Medicine Physician at Archway Physician Recruitment summary: A Sports Medicine Physician providing primary... ...~ Concussion treatment ~ Platelet Plasma-Rich Therapy ~ Nutrition and supplement information ~ Strength training and conditioning...