TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. The Content Moderator role involves reviewing and moderating a variety of user-generated content, including posts, comments, images, and videos, ensuring compliance with company policies and legal regulations. Responsibilities include enforcing policies with fairness and accuracy, identifying trends and reporting violations, handling sensitive content professionally and empathetically, collaborating with internal teams to improve moderation processes, utilizing AI-powered tools, analyzing content trends, and supporting crisis management efforts. Candidates should have resilience, strong decision-making skills, a growth mindset, cultural sensitivity, adaptability, collaboration skills, and English proficiency at B2 level. On-site availability for flexible shifts including nights, weekends, and holidays is required. Preferred qualifications include previous experience in content moderation or related fields and familiarity with social media platforms and AI moderation tools. TaskUs prioritizes employee well-being with wellness coaching, resiliency training, and psychological health and safety programs. The company promotes a People First culture, diversity, equity, and inclusion, and offers competitive salaries and comprehensive benefits.
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